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Senior Product Owner Web Services / API suite - Touchpoint Platform in Amsterdam


We are looking for a Senior Product Owner with a drive to enable ING Engineers globally to speed up their software delivery and create state-of-the-art differentiating business solutions. Touchpoint Platform is part-of ING’s “Think Forward” strategy to become one truly global bank and is a key success factor on our path to become a financial services platform that extends beyond banking. Through our platform, we provide a scalable foundation for digital channels and business solutions and position ING successfully in the new banking ecosystem.

One of the core products of the platform is our Web Services / API Suite that offers a standard way to develop, deploy and operate web services (APIs) on the Touchpoint platform, taking away as much heavy-lifting as possible so engineers can focus on delivering business features. The product consists of multiple components or sub-products like our API SDK, Service mesh, API Gateway and API Management, that are developed and maintained by the different squads in the One Platform product area. The ambition is the extend the product further with features like scaffolding wizards, integration with our Global Engineering and Infra platforms (private/public cloud), in order to create the most seamless journey to be used by thousands of engineers within ING to rapidly design, develop, deploy and operate new web services for their business solutions.

The “Web Services – API suite” product is part of the One Platform product area within Touchpoint Tribe of ING Tech. The squads (currently 4 to 5) that work on this product are located in both Amsterdam and Bucharest, and consist of Dev and Ops engineers and a technical product owner.

What are you going to do?

  • You take the lead to create a vision and strategy on standardising the development of Web Services and APIs within ING, and you translate the vision in a roadmap
  • You are the primary contact to our stakeholders. You align with stakeholders, like IT and Engineering leads in the different countries to gather their feedback and needs, by organising user panels, demo sessions and webinars
  • You discover potential new features and opportunities, write business cases and get support in the organisation to develop these
  • You provide vision and direction to development teams, removing impediments and ensuring work focuses on maximising consumer value
  • You lead the product planning process, creating realistic release plans and managing stakeholder expectations for the delivery of new features
  • You guide and coach the technical product owners and DevOps squads for your product
  • You are on top of all the market developments, and you share relevant insights and developments with area members and other colleagues inside or outside the Tribe
  • You report functionally to the Product Lead of One Platform within Touchpoint, and hierarchically to the Chapter Lead

Who are we looking for:

  • An energetic person who is eager to work for the purpose of One Platform
  • You have a product mindset, with a focus on delivering consumer value
  • You have excellent stakeholder management skills
  • You have excellent communication skills. Whether you are facing an IT person or a Business person: you speak their language
  • With your colleagues you are able to breakdown complex matters into tangible and executable product roadmaps, creating a shared vision on the direction of your product with others and develop strategic roadmaps
  • You have experience with technical (IT) developments and digitisation
  • You have experience and/or affinity with the development and operation of modern web-services and API management in a micro-service architecture
  • You have achieved results in delivery in an agile working environment
  • You have a strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an organisation
  • You are able to take responsibility, steer strategy and realisations based on facts and data
  • You will strengthen the ‘ING way of working’ while promoting the Orange Code as a role model
  • You are pro-actively asking for feedback and don’t hesitate to give feedback to others
  • You are fluent in English both in writing and speech
  • You have a bachelor’s degree or higher

If you tick the bigger part of these boxes, then we are looking for you!

Furthermore, you adhere to the ING values and it is evident for you that your behaviour is fully aligned with these values. You are also prepared to take the Banker's Oath. For more information, please visit

What do we offer?

One of the most advanced IT environments in the Netherlands. ING is an innovative bank, so we need people who are real innovators. Because within ING our people are the engine for ING´s growth and success. You will work closely with national and international IT experts and you will have enough space to develop yourself even further.

•      Excellent salary

•      Benefits: 13th month, free Public Transport Card, Pension scheme, etc.

•      Visit courses and conferences that fit your personal development

•      Inspiring colleagues in an international working environment

Extra informatie

Fulltime (ervaren)

Amsterdam | ICT / IT / Programmeur | Fulltime (ervaren)

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