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Team lead Service Desk in Rotterdam

Zuid-Holland | ICT / IT / Programmeur | Fulltime (startersfunctie)

Beschrijving

Team Lead Service Desk position Skills required: · You will manage the IT Service Desk team · You will have to coach and motivate your team; · You will be responsible for the development and evaluation of your team; Coordination of support tasks and Process management activities · You will monitor service desk operations · You will redistribute workload · You will setup the Service Catalog for the ICT Service Desk services. · Commission team to investigate the cause of recurring or critical incidents and problems · Manage process for communicating outage and emergency activities to the organization · Setup, provide data and reporting of KPI's and trends to ad-hoc, weekly, monthly and as needed; · Initiate, maintain and improve service level targets; · Conduct regular formal and informal surveys to determine user satisfaction with services · You will coordinate and follow-up issues with internal and external service providers; · You will continuously work on process improvements both with business users as within the ICT Department; Service Management · You will manage workload and priorities on incidents, problems and changes with internal and external service providers; · You have a full understanding of service level agreements and provide input or suggestions related to service expectations; · You will be responsible for documenting and tracking support services provided, including incidents and user requests, using the Service management tooling (ServiceNow); · Conduct Service Reviews with external business partners and third party vendors; · Involvement in projects that are introducing a new services or changing an existing service significantly to ensure service requirements are achieved; Desired Skills and Experience § Bachelor degree in the direction of informatics or equivalent; § 3-5 years' management experience in a similar role; § Experience with outsourcing and service management § Strong analytical and problem solving/decision-making skills; § Ability to set priorities and a strong sense of responsibility; § Knowledge of application software tools including presentation, spreadsheet, project and Word processing applications; § Strong written and verbal communication skills; § Excellent verbal and written English skills, Dutch, Spanish or another language beneficial. The details of this exciting SAP FICO contract include: Start date : as soon as possible Location : Holland Duration : 3-6 months Rate : € please let me know what you want Interview times: ASAP If you think you are the right candidate for this contract opportunity, please contact me immediately in order to avoid disappointment.

Extra informatie

Plaats
Rotterdam
Dienstverbanden
Fulltime (startersfunctie)

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Team lead Service Desk in Rotterdam

Team Lead Service Desk position Skills required: · You will manage the IT Service Desk team · You will have to coach and motivate your team; · You ...

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