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Team lead Service Desk in Rotterdam

Beschrijving

Team Lead Service Desk position Skills required: · You will manage the IT Service Desk team · You will have to coach and motivate your team; · You will be responsible for the development and evaluation of your team; Coordination of support tasks and Process management activities · You will monitor service desk operations · You will redistribute workload · You will setup the Service Catalog for the ICT Service Desk services. · Commission team to investigate the cause of recurring or critical incidents and problems · Manage process for communicating outage and emergency activities to the organization · Setup, provide data and reporting of KPI's and trends to ad-hoc, weekly, monthly and as needed; · Initiate, maintain and improve service level targets; · Conduct regular formal and informal surveys to determine user satisfaction with services · You will coordinate and follow-up issues with internal and external service providers; · You will continuously work on process improvements both with business users as within the ICT Department; Service Management · You will manage workload and priorities on incidents, problems and changes with internal and external service providers; · You have a full understanding of service level agreements and provide input or suggestions related to service expectations; · You will be responsible for documenting and tracking support services provided, including incidents and user requests, using the Service management tooling (ServiceNow); · Conduct Service Reviews with external business partners and third party vendors; · Involvement in projects that are introducing a new services or changing an existing service significantly to ensure service requirements are achieved; Desired Skills and Experience § Bachelor degree in the direction of informatics or equivalent; § 3-5 years' management experience in a similar role; § Experience with outsourcing and service management § Strong analytical and problem solving/decision-making skills; § Ability to set priorities and a strong sense of responsibility; § Knowledge of application software tools including presentation, spreadsheet, project and Word processing applications; § Strong written and verbal communication skills; § Excellent verbal and written English skills, Dutch, Spanish or another language beneficial. The details of this exciting SAP FICO contract include: Start date : as soon as possible Location : Holland Duration : 3-6 months Rate : € please let me know what you want Interview times: ASAP If you think you are the right candidate for this contract opportunity, please contact me immediately in order to avoid disappointment.

Extra informatie

Status
Inactief
Plaats
Rotterdam
Dienstverbanden
Fulltime (startersfunctie)

ICT / IT / Programmeur | Fulltime (startersfunctie)

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