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Service Manager SaaS solution SOFY in Amstelveen

De... The KPMG SOFY unit is a team of enthusiastic innovators that love to embed advanced business knowledge into data driven cloud based technology solutions that are operated by clients based on a...


De functie

The KPMG SOFY unit is a team of enthusiastic innovators that love to embed advanced business knowledge into data driven cloud based technology solutions that are operated by clients based on a subscription model (). We develop, market, sell, implement and operate all solutions based on a state-of-the-art cloud native low-code / no-code application development platform that enables a high level of agility, configurability and delivery at scale.

Due to rapid growth of this service line we’re currently looking for an experienced service and operations manager that can help us to drive our test and release management processes to the next level. Tasks and responsibilities for this role include:

  • Managing the day-to-day activities in our operations organizations to maintain the IT infrastructure and handle incoming customer support tickets
  • Handles escalations from the delivery processes, on the basis of in depth knowledge of the delivered services and the operations processes
  • Reports and informs management and clients on performance, expectations and developments regarding our services (SLA reporting)
  • Works on a strategic level to improve monitoring, the hosting architecture and delivery process for long term scalability and growth
Het profiel
  • You have a Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Management  or related field
  • You have 4-8 years of experience in service or operations management
  • You are experienced in relevant industry standards like ITIL, SOC2 or ISO 270001 and are certified on one or more of these
  • You  have a customer focus and maintain clear communication with clients regarding running issues
  • You know how to build and expand a robust IT operations organization and understand the financial processes to support it
  • You love analyzing and strive for continuous improvement
  • You are experience in dealing with complex stakeholder landscapes, various internal and external clients and multiple vendors
  • You operate at tactical level but can also easily switch between more strategic and operational tasks
  • You have good command of the English language (spoken as well as written)
  • You have good command of the Dutch language


  • You easily work with people from different cultures in distributed teams and embrace diversity
  • You adequately manage various stakeholder groups and manage expectations.
  • You want to share knowledge by improving and streaming operational procedures, tools and system
  • You have a can-do mentality
Ons aanbod

KPMG Netherlands is part of the KPMG International network, a global leader in Audit, Tax and Advisory. With a clear vision, strong values and dedicated people we want to further strengthen our solid position. We are ambitious, professional and international.
KPMG is a global network of companies with personal attention given to employees. We have a strong market position. Our people work closely together each day in a pleasant and stimulating environment for prestigious clients.

Personal development is central to KPMG. We offer targeted training, education and coaching, and help our employees to excel and get the best out of themselves.

We offer an excellent package of primary and secondary employment benefits (a company car, laptop, smartphone, expense and a contributory pension) adapted to the latest developments in the market.

Meer informatie en solliciteren

For more information about this vacancy please contact the responsible Recruitment Consultant.

Screening is part of the application process. An individual assessment may be part of the application process.

Extra informatie


Amstelveen | Noord-Holland | ICT / IT / Programmeur

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