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Junior IT Support Specialist in Assen

Junior IT Support... Junior IT Support... Who we... A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across extraordinary objects such as these every day. ...

Beschrijving

Junior IT Support Specialist

Junior IT Support Specialist

Who we are

A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across extraordinary objects such as these every day.

As Europe’s fastest growing online auction platform, our mission is to make special objects available to everyone. In fact, 14 million users are buying and selling on Catawiki every month. This means we are continually growing and always on the lookout for new talent!

Born and raised in The Netherlands, we started in 2008 as a platform where collectors could manage their collections online. Yet, times change, ideas evolve, and in 2011 we hosted our first online auction and we haven’t looked back since! We’ve now grown to 500 Catawikians working across 7 international offices and are proud to have maintained our start-up mentality.  

 

What you will do

As our Junior IT Support Specialist you will ensure that your Catawiki colleagues (Catawikians!) are equipped with the relevant hardware and solve their IT support tickets. You are the first point of call for resolving problems laptops and mobile phones as well as the wider technology infrastructure including software access management, video conferencing tools, printers, WiFi, and software licensing. You will maintain the internal IT documentation and ensure people are able to help themselves where possible.
You will work 3 days a week (or equivalent 24 hours) and your main tasks will include:

  • Problem resolution involving the use of GSuite, OneLogin and JIRA help-desk and Confluence.
  • Performing hands-on fixes at the desktop level, including installing and upgrading software, configuring operating systems and applications for Mac, Windows and Chrome OS.
  • Maintaining the VoIP telephone system: install telephone units, assign extensions, troubleshooting and liaising with suppliers as necessary.
  • Troubleshooting issues with internet connectivity, CRM and VoIP tools (We use Hubspot, and Zendesk but prior knowledge of these is not essential).
  • Liaising with hardware providers to order new technology equipment and software licenses for Amsterdam and Assen offices, and keeping the asset registry updated.
  • Working with our other IT Support Specialists to resolve adhoc issues and identify areas for improvement.

 

Who are you

This role would be ideal for an IT savvy student looking to make some additional income alongside his/her studies by working 3 days (24 hours) per week. Our ideal profile would look something like this:

A versatile IT enthusiast with (or studying for) a Bachelor degree in a related field, around 1+ year of relevant work experience, excellent interpersonal and communication skills and fluency in English. In addition to experience with Windows, Mac, and Chrome OS operating systems and knowing how to troubleshoot mobile devices (Android / iOS), you will also have experience with:

  • Solving problems and always seeking the root cause of a problem.
  • Knowing where to look for solutions to IT issues using internal documentation and internet resources.
  • Collaborative working in a multicultural and international environment.
  • You are friendly whilst being assertive, outgoing, communicative and enjoy speaking with different people throughout the day
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to absorb and retain information quickly with an enthusiasm for learning.
  • Highly self-motivated and focused in a fast-changing environment.
  • Essential: Knowledge of IT support best practices and ticketing, cloud platforms, network infrastructure, software licensing
  • Desirable but not essential: Fluency in Dutch and experience with GSuite, and JIRA helpdesk

 

Here’s what we can offer you

  • A diverse and international team with over 40 different nationalities.
  • Trendy offices located in the heart of Amsterdam and Assen with an easy-going atmosphere.
  • Our entrepreneurial environment encourages everyone to take initiative and experiment with new ideas. You’ll actively contribute to the growth of the Catawiki platform.
  • Tailor-made trainings to facilitate your personal and professional growth
  • The fun part! Our Activity Committee plan everything from ‘CataFooty’ to International Food Festivals, Friday Drinks, Board Game Nights, Pub Quizzes and Boot Camps!
  • And there’s more! Paid holidays, holiday allowance and a pension plan paid for by Catawiki.

Extra informatie

Plaats
Assen
Dienstverbanden
Fulltime (startersfunctie)

Assen | Drenthe | ICT / IT / Programmeur | Fulltime (startersfunctie)

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