Pega Dev Chapter Lead - Pega Customer Loyalty in Amsterdam

Context

This role would be to join the Pega Customer Loyalty squad.

This squad objective is to ensure high quality of service for the customers squads of the Global Pega Platform.

From Product perspective it means working on the Self Service Portal, the generic connectors of the Pega platform, and governing the layer cake of PEGA (specifically the ING layer of it).

Description

The IT Chapter Lead’s role is twofold. First and foremost he/she performs content tasks, contributing to a Tribe’s/Squad’s purpose for 60% of his/her time. Second, he/she is the Agile Manager (hierarchical manager) of an IT Chapter, a group of professionals in the same area of expertise.

For details on the content work, please refer to the appropriate role description (Pega Dev Engineer).

As an Agile Manager, the IT Chapter Lead plans/coaches/assesses (PCB) and professionalises his/her employees. He/she is accountable for his/her staff having appropriate competencies and skills. In particular, he/she is accountable for continued professionalisation so that his/her employees are able to continue to fulfil the roles and adhere to the work processes related to the Agile way of working. He/she stimulates the Chapter members towards continuous improvement of their skills and the area of expertise as a whole. He/she encourages and stimulates employees to take responsibility for their own development and employability. He/she coaches individual Chapter members, both regarding expertise related skills and behavioral aspects. He/she propagates a culture that fits with an agile way of working and is the role model of the associated behavior. He/she ensures that Tribes/Squads are qualitatively properly staffed. Also, together with the Chapter members, he/she determines the way of working in his/her IT Chapter and sets standards for the area of expertise.

Key tasks

For details on the content work description (60% of the IT Chapter Lead role), please refer to the appropriate role. Tasks below refer to the managerial part of the IT Chapter Lead role.

Stimulates the ‘new’ culture:

• Acts as an agile role model
• Coaches individual IT Chapter members on agile/CI- mindset and –behavior, on expertise related skills and knowledge sharing
• Challenges IT Chapter members in their way of working and their continuous improvements

Realizes and maintains the IT maturity:

• Strengthens the organization by continuously improving the IT Chapter’s way of working/standards

Organizational Development and Employee planning:

• Identifies and stimulates the processing of organizational improvement opportunities
• Performs the PCB (Planning, Coaching, Beoordeling/Appraisal) cycle with all his/her internal IT Chapter members
• Discusses IT Chapter progress in skills development and future demand with the IT (Area) Lead
• Allocates IT Chapter members to relevant Squads
• Ensures qualitative alignment between IT Chapter members and relevant Product Owners’ planned business value (Staffing)
• Performs long term employability planning
• Performs all other people management tasks, f.e. recruitment, talent management, et cetera
• Propagates IT vision and strategy to his/her IT Chapter members in order to align goals

Knowledge sharing:

• Ensures the application of expertise specific standards (DoD)
• Shares relevant insights and developments in his/her own expertise with his/her and other IT Chapter members

Miscellaneous:

• Follows market developments in his/her area of expertise
• Aligns with other (IT) Chapter Leads