Ops Engineer Global Datacenters in Rotterdam

The job

You are a team player working as a core member of a multidisciplinary and cross-functional squad with end-to-end responsibility for Global Datacenters Services, like Datacenter access control and Datacenter infrastructure management systems for collection asset information (DCIM). Close collaboration within and across the squads and with the consumer (ING) is of utmost importance for you.

You are responsible for maintenance, development and support of multiple applications within the global Datacenter services.  You identify and analyse the needs of the users and take the lead, collaborating with your squad’s DevOps Engineers.

You continuously strive to improve yourself and your colleagues in the DevOps way of working.

You have a broad and diverse set of competencies that allow you to operate, between various squads and chapters, and that allows you to engage with the various stakeholders and build a network.

What you do (Capabilities)

You maintain processes, documentations, backlogs and make sure applications are compliant with the Risk and Security Standards.

Your main focus is:

1. SPOC for Global Data Center Services within the IT Area

a. Maintain and review documentation (ownership)

b. Maintain and operate operational risk dashboard

c. Support and educate your colleagues (globally)

d. Liaison with multiple stakeholders

e. Strong perseverance in resolving issues

2. Apply and improve DevOps way of working

a. Implement user stories from backlog as agreed with the Product Owner

b. Participate in DevOps rituals (e.g. stand-ups, review, retrospective, peer reviews)

c. Continuously improve yourself, your squad and the service

i. Actively ask for feedback and coaching for improvement

ii. Provide feedback to squad members

d. Collaborate within and across squads to understand your services end-to-end

Competencies - Skills

1. Broad understanding of Risk and Security  

a. Knowledge of Datacenter Management  

i. General knowledge of working in the ING Cloud

ii. Impact of different factors on performance and capacity of services

iii. Technical implications of Security and Risk principles

2. Working-level knowledge of Agile and DevOps practices

a. Understanding of the Agile (Kanban) methodology (e.g. backlog, review and marketplace)

b. Knowledge of Lean practices (e.g., waste identification, visual management)

c. Deep knowledge of DevOps way of working (e.g., continuous delivery, cross-functional team set-ups, development of cross-skilled squad members)

 Your education and background

• Professional and intellectual IT ability at university level - at least Bachelor's degree

• Good understanding of Windows environments, Windows servers, Windows SQL

• Good understanding of Linux environments and Citrix

• Basic knowledge of IT infrastructure and Datacenters

• Experience from working in high performing Agile teams

• Excellent understanding of Dutch and English