Customer Journey Expert: Global KYC Business Analyst Name Screening in Rotterdam

For our global KYC organisation we are looking for a Junior Business Analyst Name Screening.

The Global Know Your Customer (KYC) organisation is a new organisation within the COO domain. Their purpose is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.” Through an innovative and transformational approach, financial crimes, such as tax evasion and terrorist financing, are prevented or detected on a global scope. The Global KYC organisation consists of a Centre of Expertise, the Delivery Tribe and KYC Operations.

By integrating all KYC related capabilities into one functionally steered organisation, the global implementation and standardisation of the Global KYC Digital Service Platform is supported.

This Platform consists of processes, enhanced controls, shared solutions and optimised operations processing across all of the business lines. The Platform helps us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

Currently we are looking to fill a number of positions in the Global KYC Delivery Tribe. The Global KYC organisation is a 1st line department providing the ING business and functions with guidance, standardised solutions in the area of various KYC related regulations (on process, control, and digital solutions, etc.) as well as support to realize operational excellence.

Within this new fast growing agile organisation you will be part of an exciting journey towards truly global standardisation within the domain of KYC. The organisation will grow in 2019 to 22 squads delivering all aspects of KYC through a Digital Platform approach. You will be involved with the development of state of the art solutions on socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

The Tribe consists of squads, which are built from high-performing teams consisting of 5 to 9 people. Squads are self-steering, autonomous, multi-disciplinary (BusDevOps, or a subset of these disciplines) teams with a fixed mission and purpose and take the full responsibility and ownership of end-to-end processes. Team members are 100% dedicated to the squad and have preferably all required expertise to deliver their purpose. Squads prioritise their delivery via a backlog.

This Business Analyst (BA) is a role within a squad. You play an important role in the squad on the cooperation between the business and IT part of the squad.  The squads are organised around  4 focus areas which together we call the Digital Service Platform:

• Monitoring by which we aim to analyse ING’s customer transactions for suspicious activity worldwide;
• Screening by which we check individuals, organisations and transactions for suspicious behaviour prior to executing them;

Screening area consists of 4 sub areas. These are

• Name Screening
• Pre Transaction Screening
• Adverse Media Screening
• Central List Management

• Customer due diligence for natural persons where we screen and manage the risk profile of ING’s  private individual customers;
• Customer due diligence for companies where we screen and manage the risk profile of ING’s  business customers.

We are looking for a business analyst for Name Screening.

As a junior BA  you will support in the refinement of the user stories. You support the Product Owner (PO) and squad with your Name Screening application and KYC process knowledge, ensuring compliancy by design. You refine the roadmap and guarantees that the business requirements and non-functional requirements are translated to the IT Solution requirements

As Business Analyst:

• You refine the backlog to support the PO of the squad, building focused simple solutions for complex problems;
• You play a role in the refinement of user stories to ensure user story feasibility;
• You translate regulatory requirements in functional designs, ensuring compliancy by design;
• You design a solution approach of the stories, together with the Lead Systems Architects within the squad;
• You create and maintain the process flow of the application, together with the Squad;
• You play an active role in the incident and problem process, together with the Squad;
• You ensure that the end-consumer’s experience as well as compliance is recognized by the Squads;
• You build the bridge between business and IT.

We are looking for:

• Bachelor or Master degree in Information technology,  business informatics or related to this field;
• A proactive, can-do, no surprises and positive mind-set;
• Strong analytical skills and data driven;
• Experience or affinity with working together in IT and solution-build driven teams;
• Fluent in English speaking and writing.

To apply please click the following link.