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IT Development Engineer MSD - Amsterdam

At a... The CRM Grid is looking for an experienced Microsoft Dynamics 365 developer. The CRM grids supports all front office employees of all business lined to find relevant customer information in one place. But we do much more, we...


At a glance

The CRM Grid is looking for an experienced Microsoft Dynamics 365 developer. The CRM grids supports all front office employees of all business lined to find relevant customer information in one place. But we do much more, we expose CRM capabilities to our customers, help to enable digital banking and introduce a new cloud based technology stack to facilitate NextGen CRM capabilities.

Your job

You will actively participate in the team responsible for implementing Microsoft Dynamics 365 as our new bank-wide CRM platform. This DevOps team has recently started this journey and is looking for enthusiastic reinforcements! As an all-round MSD 365 expert you will help to detail out our NextGen strategy and implement it by:

  • Designing new CRM workflows together with business and end-users
  • Design, develop, test, implement and maintain new solutions
  • Collaborating with surrounding teams and departments to come to the best solutions
  • Setting-up integrations with backoffice systems
  • Explore new capabilities
Your working environment

The CRM  grid is part of Enabling Domain. Enabling is an dynamic organisation with a big diversity of changes which we handle in an Agile way. We use innovative technologies to deliver the best value to our customer in an efficient way.

  • You will work in a multidisciplinary agile team (5-9 people)
  • Work in a scaled agile way closely with other teams
  • Dynamic environment
  • Room to explore new technologies
  • Work with many cultures and nationalities
Your profile
  • Strong communication skills to translate business wishes into requirements
  • Eye for quality
  • You are a T-shaped professional and are willing to be part of our DevOps Journey
  • With your team and stakeholder you strive to find future proof solutions
  • You are eager to learn and can easily apply new technologies
  • You feel motivated to stay up to date on your various areas of expertise
  • You thrive in a team but are also fine with working on your tasks individually
  • You easily present the team’s results to a wide range of (internal) stakeholders
  • You prioritise and plan your work. You pro-actively share your planned approach and expect to receive feedback as readily as you give it to others
  • You feel responsible for delivering the common tasks assigned to your team according to the structure and guidelines agreed upon
  • You effectively manage and build on your relationships with partners, stakeholders and (team)colleagues
  • You have the hands-on approach that is needed to get things done in a small team



  • Hands on experience with the Unified Client Interface version of MSD365 SaaS Customer Engagement
  • Good knowledge of the MSD security model
  • Very good MSD Functional CRM knowledge and hands on experience, specifically on Lead to Customer, Sales & Service and Appointment Booking functionality
  • Hands on experience with Unified Resource Scheduling and Resource Scheduling Optimization
  • Focus on creatively solving requirements via Point&Click configuration instead of coding
  • Business Process Design CRM processes in MSD
  • Good Knowledge of the Embedded PowerApps Custom Control Framework
  • Knowledge of PowerApps
  • Knowledge of PowerBI
  • Knowledge of Azure Platform
  • Knowledge about Integration possibilities between MSD SaaS and on Premise applications
  • Knowledge of Azure DevOps and CI/CD for MSD SaaS and Application Lifecycle Management
What we offer

We are offering

  • The opportunity to be the best you can be, work flexible hours and lots of room to grow both personally and professionally
  • The opportunity to pro-actively work on your vitality and fitness
  • A supplementary benefit budget of 11%, which you can spend on additional fringe benefits
  • A personal development budget of EUR 1.000 per year
  • An annual public transportation pass or travel budget, depending on the function
  • A solid pension plan

Extra informatie

Fulltime (startersfunctie)

Amsterdam | ICT / IT / Programmeur | Fulltime (startersfunctie)

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