IT Workplace Engineer for managing VDI workplaces around the globe in Amsterdam

IT Workplace Engineer for managing VDI workplaces around the globe

What you will be doing

Together with your squad you are end-to-end responsible for more than 10.000 remote workplaces in more than 20 countries. Performance, security, innovation and support are key pillars where you focus on. You will continually improve the service based on our employee feedback and new technical standards.

A day in the life

You get to work and you go straight to the stand-up of your VDI Squad. You made lots of progress with the onboarding of Americas on the new VDI solution. Next is having a meeting to identify future growth with our outsourcing partners in India, and compare that with our current capacity on VDI.

Before going to lunch you discuss the performance improvements suggested by Fujitsu after analysing last week performance degradation.

During lunch time you sit outside with your team and enjoy the sun and a nice sandwich. After lunch you test the next version of Wyse Management Suite, which we use to manage the ThinClients running VDI. You help out a business department who needs help in deploying a new package on their VDI pool. And as a last activity for today, you renew the evidence on Patch management as port of our Risk Control framework. A busy but satisfying day.

In this role:

• As part of an Agile team, you support the product owner towards international stakeholders and can discuss your services with everyone including ING senior management
• You deliver on your squad’s Quarterly Business Review targets
• You evaluate NPS measurements and use those to initiate and realize service improvements and enhance customer satisfaction
• You are responsible for marketing and communications towards ING colleagues and for propagating knowledge about your services
• You aid in identifying, qualifying and reducing the risks in your services and focus on improving our IT-security control

For Global Workplace Services we are looking for an experienced engineer with knowledge of VDI workplaces based on Citrix technology. We are looking for someone who can deliver and manage a great performing VDI environment for more than 10k users, together with our outsource partners

Your work environment: Tribe Workplace Services

Working at Workplace Services means working in a dynamic and challenging IT environment. We have high ambitions. We deliver workplace services for our 52,000 colleagues in more than 40 countries. We ensure that our colleagues can work securely with any device, wherever they are: at home, at the office or abroad. We provide laptops, (virtual) desktops, printing and remote working solutions. We also provide the infrastructure and support for these services, and facilitate collaboration and security products. Our purpose is to provide our colleagues with the best workstation experience possible.

Who are you

Do you tick the following boxes:

• You are customer focussed, inquisitive, ambitious, curious, a driven person with sharp analytical skills
• You have a passion for and a profound knowledge of workplace services
• You actively seek for improvements and innovations and assume responsibility for the performance of the squad’s services
• You learn quickly, stay up-to-date on recent developments and are willing to grow within ING
• You share your knowledge with others and can discuss and troubleshoot technical details
• You embrace the agile way of working

Your education and background

• You have a completed Bachelor or Master’s degree, preferably with an IT-background
• You are proficient at English and you have excellent communication skills
• You have at least 3 years’ experience on Citrix and Windows 10 build, and especially on all factors needed to deliver a good performing VDI environment
• You have relevant experience managing outsourced services within a complex and international organization
• You have knowledge of IT-risks and are able to reduce these risks in your services to ensure that the organization can keep a firm grip on security and thus prevent or limit any damage to ING

What we offer you

• A dynamic, international work environment situated in Amsterdam
• Opportunities for personal and professional growth and a wide range of training options
• Passionate, motivated colleagues
• Good working conditions conform ING CAO for 36-40 hours
• A 13th month and a personal choice budget
• Public transport business card or reimbursement of your travelling expenses

Jump on! Want to apply or want more information?

Send us your CV and tell us why you want to work at Workplace Services.