Lead UX Researcher (Product Design) in Amsterdam

Here at Takeaway.com, we’re pairing customers with the foods they love in 11 countries and over 100 cities. From pizza in Poland to salads in Switzerland, we took over 40 million orders in the third quarter of 2019!

We’ve come a long way since delivering our first delicious dishes way back in 2000. As our journey continues, we’re looking for ways to make our products even quicker, easier and more enjoyable to use. Speaking of which…

As Lead UX Researcher, it’s your job to shape and build our product research in a hands-on role. That means creating a roadmap for our research needs and developing a structure for the research we do going forward. You’ll also be finding participants for validated testing – setting up key tests for our apps and websites.

Ready to add the right ingredients to our research? You’ll help define how we do everything – from which software we use, to the areas of customer habits we focus on. And you’re confident delivering that data to our Product team, enabling them to continue innovating.

So, we’re looking for someone with good communication skills and a strong knowledge of how product teams work. You’ll also use your interpersonal skills to mentor juniors in the team, as well as advising and challenge other stakeholders in the business.

You’re also going to manage researchers in a number of our international offices - including Amsterdam and Berlin. That means advising them on techniques, ensuring alignment across all our research areas and helping to grow the team.

Ready to take our research to the next level? That’s great. But we’re also hoping you can tick these boxes:

• 6+ years’ experience in research roles. Prior work with product is a huge advantage
• Fluent English language skills
• Willing and able to travel regularly for the role
• Understanding of business verticals and Takeaway.com’s consumer niche
• Experience in running tests – from guerrilla-style testing to lab experiments
• Natural leadership skills to coach UX Researchers and train Product Designers
• Enthusiasm and expertise in working on UX research processes and documentation

We know that top research should be properly rewarded. So, as our lead researcher, we’ll deliver you:

• Competitive salary
• The chance to take on key responsibilities and build a team in a vital research role
• Dynamic work environment with friendly colleagues in our stunning Amsterdam office
• Great company events like our summer party and snow event
• Solid pension plan
• Contribution to travel costs and lunch expenses

Ready to join our global journey? Click the button to send us your motivational letter, portfolio and CV.