(Guru) Performance Specialist in Utrecht

This is what you do for our customer

VodafoneZiggo connects roughly 9.5 million private and business customers. To make this happen, we rely on a combination of innovative tooling and a staff of over 7.500 client-driven professionals. People from very different backgrounds, because VodafoneZiggo is comprised of equal parts Vodafone and Ziggo. Despite our divergent roots, we have a shared ambition: to facilitate connections.
In this role the purpose of this great challenge is to maximize the customer lifetime value of 1:1 customer communication. This across all in- and outbound touchpoints focused on marketing, brand and service messaging by providing the CVM team with actionable customer insights and analyses. That’s it :). Within VodafoneZiggo consumer segment our 1:1 customer communication program is branded Guru.

This is how you do it

• Analyze the commercial performance of Guru:
  Monitor and analyze the performance of the GURU propositions; including modelling and adaptive learning; Set up framework of champion challenger testing (message, channel, unique buying reasons); Analyze the coverage of existing propositions in customer segments and come with recommendation on how to improve the coverage and distribution of the treatments; Brief & discuss simulations of (new) propositions with specialist within the CVM team and produce scenario plans.
• Advise on new propositions marketing, services & brand:
  Provide insights & recommendations about customer journeys, propositions & (new) opportunities; Recommend on (new) propositions based on performance and insights and commercial business strategy & targets; Discuss outcome of analysis with the commercial team CVM and treatment owners and come up with recommendations how to improve the performance of treatments
• Guard data quality and permissions and how it adds value to the organization;
  Drive data quality and permission focus in the squads and ensure embedding in customer propositions catalogue; Analyze the impact of commercial, brand and service treatments (inbound as well as outbound) on the key data-quality KPI and come up with recommendations.

You strengthen

As Guru Performance Specialist you will be part of the CVM Team of VodafoneZiggo which consists of 30 specialists. Within this department you will be reporting to the manager

There is a great deal of energy and commitment to transform our capabilities to support meaningful customer dialogues.

The role is based in our fantastic state of the art new central office in the heart of Utrecht (Hoog Catherijne). A centrally located meeting place with an office, an experience center and a shop. An appealing office in a dynamic and inspiring environment that clearly demonstrates to consumers and businesses alike who we are and what we do. You will find a creative office environment, inspiring work places, game areas, coffee bars, free fruit and many more to get the most out of your day. We are sure you will find a source of inspiration and engagement (and good coffee too)! Above all, you will be working with talented and motivated people!

You’ve got what it takes

You are motivated by own drive and enthusiasm and work well in a team. You have a strong desire to learn new things and offer innovative and constructive ideas to continue our team’s success.

For this vacancy of Guru Performance Specialist at VodafoneZiggo, you also have:

• WO educated
• broad experience in data-driven marketing in B2C environment, preferably in telco market
• Analytical and conceptual thinker; scenarios, hypothesis driven, testing and validation.
• Eager to dive into performance figures, find root causes and proactively seek for opportunities
• Embraces change and demonstrates a willingness to learn and adapt to new technology and processes.
• Builds effective relationships to accomplish common team goals and objectives.

Who we are

VodafoneZiggo is the result of two strong Dutch companies joining forces. Since January 2017 we have formed a powerful combination in the Netherlands. As a communication provider, we offer our clients the best in entertainment, mobile telephony, fixed-line telephony, and internet. Our products and services inspire people, companies and society to come into contact with each other–whether they are on the road, at home or in the workplace.

With over 8,000 employees, we are an ambitious, dynamic, and socially committed enterprise. Proud of our achievements and of the people we work with, we offer all our staff abundant opportunity for personal development.

You deserve it

• an ambitious employer. We want the best for you and your colleagues
• a good salary. Perfectly in line with your background
• financial benefits. These include special agreements concerning annual leave, pension and other employee-friendly schemes
• fast learning cycles and potential for growth. We offer full opportunities for growth. It’s up to you to take advantage of them

Are you in? The world is getting ever more connected. Connectivity and communication have become the pillars of our society and economy. But connectivity is so much more than smart connections between networks or the technique we use to make contact. In the end, life is all about feeling connected. With each other, with loved ones, friends and family. With the things that matter to them. So they can fully enjoy everything the world has to offer. And people, companies and society can progress. That is why the mission of VodafoneZiggo is: enjoyment and progress with every connection.

To find more about working at VodafoneZiggo please visit our career site: where you read stories from our employees and you can check whether you have the VodafoneZiggo mentality.

You do it
Are you in? Now click on the application button and reply.

Any questions? Just call Floor van der Lande (recruiter) at: 0618813957 or send a message;  

This job vacancy is part of our search for a new VodafoneZiggo colleague.
It is NOT to be used for purposes of acquisition.