Do you have exceptional customer service skills? And have strong analytic and problem solving skills? Then we are looking for you as a full-time Technical Support Engineer in Sittard!
Work activities of a Technical Support Engineer:
As Technical Support Engineer you're responsible for providing technical support for Digital Communication Solutions based on Scala products. You will answer technical inquiries, diagnose reported problems and configuraion issues, recommend possible solutions, follow issues through to resolution or workaround and escalate if needed. You definately won't have a straight forward job!
It's your job to gather the customer's information and to determine the customer's issue by analysing the symptons and figuring out the underlying problem. It's important to identify what the customer is trying to accomplish so time doesn't go to wasted on attempting to solve a symptom instead of a problem. To organise all your tasks, you will have to multi-task, prioritize and organize all calls and e-mails you receive.
An extensive introduction program and assessment are part of the job to compose a personal development plan. And Scala is willing to help you achieve your goals and climb the mountain to the next level!
As a Technical Support Engineer you will be working in a 24/7/365 schedule. The working hours in Sittard are between 7:00 AM and midnight, 7 days a week.
Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
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