Ops Lead - Pega in Amsterdam

ING is looking for an Operational Lead - Pega for the Group Services Department within the Global Know Your Customer (KYC) organisation. The Global KYC organisation consists of a Centre of Expertise, the Delivery Tribe and KYC Operations. By integrating all KYC related capabilities into one functionally steered organisation, the global implementation and standardisation of the Global KYC Digital Service is supported. The Global KYC organisation is a 1st line department providing the ING business and functions with guidance, standardised solutions in the area of various KYC related regulations (on the process, control, and digital solutions, etc.) as well as support to realize operational excellence. The Global KYC Delivery Tribe is part of the Global KYC organisation within ING COO. You will be involved with the development of state of the art solutions on socially relevant topics such as Anti-Money Laundering, Counter-Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers.

Your role is twofold. First and foremost you perform content tasks, contributing to a Tribe’s/Squad’s purpose for 60% of your time. Second, for 40% of your time, you are also the Agile Manager (hierarchical manager) of an IT Chapter, a group of professionals in the same area of expertise.

As an Agile Manager, you will focus on increasing the craftsmanship of his/her employees. For this un facilitate your chapter to ensure proper knowledge sharing, standard-setting, and issue remediation.

What you'll do

• Acts as an agile role model
• Coaches individual IT Chapter members on agile/CI- mindset and –behavior, on expertise related skills and knowledge sharing
• Challenges IT Chapter members in their way of working and their continuous improvements
• Performs the PCB (Planning, Coaching, Beoordeling/Appraisal) cycle with all his/her internal IT Chapter members
• Ensures qualitative alignment between IT Chapter members and relevant Product Owners’ planned business value (Staffing)
• Discusses IT Chapter progress in skills development and future demand with the IT (Area) Lead
• Shares relevant insights and developments in his/her own expertise with his/her and other IT Chapter members
• Monitor the application (using Kibana, Grafana and Internal Pega monitoring (AES))
• Ensure compliance
• Participate in User story refinement to ensure adequate acceptance criteria
• Quality controls (implement Performance Tests and automated Functional Tests)
• Quality controls (manage Disaster Recovery Test and Penetration Test
• Support the application through ITIL processes

How to succeed

• Bachelor diploma of Engineering
• Test automation framework (cucumber, Selenium)
• Jenkins and ITIL knowledge
• Pega Certification and experience
• CI/CD knowledge
• Agile team experience with SCRUM or Kanban or XP
• 2 years of management experience
• Ops experience
• Analysis capabilities and testing abilities
• Facilitation skills
• Retail Bank knowledge

What we offer

A job from 36 to 40 hours and a unique offer that fits in with the times of today. We take into account your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment .

To give you an idea, we will tell you about the benefits of working at ING:

• A salary tailored to your qualities and experience
• Flexible working hours and the possibility to work at home
• Reimbursement for travel expenses
• 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities to realize your ambitions
• An informal working environment with innovative colleagues who strive for the very best
• Progressive way of working according to the Agile method, so that new ideas come to life

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With around 52,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to make a difference. We hire smart people like you for your potential, not your past. Our biggest expectation is that you’ll stay curious. Keep learning. Take on more responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

If you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring and supportive colleagues, there is no better place to invest your talents than at ING. Join us. Apply today!