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Salesforce Administrator - Uber Freight in Amsterdam

Salesforce Administrator - Uber... IT Eng, Engineering in Amsterdam,... At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving...


Salesforce Administrator - Uber Freight
IT Eng, Engineering in Amsterdam, Netherlands

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role


The Business Applications team’s mission is to empower Uber’s staff to be more productive and successful through our technical solutions, service delivery and innovation. Our team supports Sales and Community Operations teams within Uber Eats, Uber Freight and Uber for Business. We also support Uber’s Law Enforcement Response Team improving safety of riders/drivers across the globe. Our team invests in innovation, new business line expansion and integration with external and internal systems


The Salesforce Administrator will join our Business Applications team and be responsible for maintaining and driving enhancements to our Salesforce platform including: user support and training, user management, configuration, documentation, identifying and troubleshooting issues, resolving system defects and building advanced reports and dashboards.  This role will work with cross-functional global teams and leaders in Uber Freight to administer and configure the features and functionality behind Salesforce Sales Cloud. Your solutions will have significant impact to Uber’s results in areas of user growth, issue resolution, safety and global expansion.  You will act as a Salesforce Admin SME and will focus on maximizing system efficiencies and better capitalizing on the features and benefits of Salesforce-based systems relative to the needs of the business.

What You’ll Do
  • Optimize Salesforce Sales Cloud functionality for our Uber Freight team members
  • Manage administration functions including but not limited to: user and security management, object customizations, process automations, fields/relationships, workflow rules, page layouts, validation rules, email templates, custom buttons and app installations, configurations and integrations
  • Manage user configuration, roles, profiles and permission sets 
  • Handle inbound user requests and respond to them in a timely manner in our ticketing system; troubleshoot, resolve, escalate, and track system issues
  • Create and maintain thorough, up-to-date, functional and technical systems documentation for business and compliance purposes
  • Support QA efforts during implementations and rollouts of new system features
  • Assist with data maintenance, imports, exports, and updates using data loader
  • Create reports and dashboards for the business
  • Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting
  • Monitor, assess and report on Salesforce system health and usage. Identify needed system improvements
  • Partner with business stakeholders and participate in the planning and analysis of business requirements for system changes and enhancements
  • Translate user stories into creative and effective technical designs
  • Monitor performance and scalability and refactor existing sub-optimal features

What You’ll Need

  • 5+ years Salesforce Sales Cloud administrator and configuration related experience.
  • Mastery of user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting
  • Experienced with Visualforce, Process Builder, Salesforce Cloud Flow Designer, SOQL, Javascript, Data Loader
  • Experienced with both Classic and Lightning configuration and administration
  • Experienced implementing/upgrading managed packages
  • Experienced with integrations with marketing and lead gen systems
  • Experienced designing and enhancing workflow rules, validation rules, approval processes, page layouts, custom objects, custom settings, SSO configuration, profiles & permission sets, reports and dashboard development
  • Experience with the new Salesforce lightning framework a plus
  • BA/BS degree in a computer science discipline, or equivalent applicable experience.
  • Certified Salesforce Administrator (ADM 201) required
  • Certified Salesforce Advanced Administrator (ADM 301) a plus

Bonus Points

  • Ability to work both independently and collaboratively in a fast paced environment
  • Excellent written & verbal communications skills
  • Go getter and motivated to make an impact at Uber

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Extra informatie

Fulltime (startersfunctie)

Amsterdam | ICT / IT / Programmeur | Fulltime (startersfunctie)

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