Beschrijving
Service Desk Technician
IT Eng, Engineering in Amsterdam, Netherlands
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Duties and Responsibilities:
- Primary contact for internal Uber support requests
- Supports internal Uber & Slack HelpDesk chat rooms
- Ability to follow through and execute on assigned tasks
- Technical Troubleshooting and Problem Solving
- Printer Setup and Troubleshooting
- Vending Machine Maintenance & upkeep (Site Specific)
- AV Sweeps and VC Room troubleshooting and maintenance
- All AV user cables are in good physical condition and passing signal
- All power cables are in place and correctly powering laptops
- Both Zoom and Eventboard iPads are on the network
- Zoom iPads have the correct video and audio settings
- Mobile Device Management, including:
- Activating/suspending sim cards
- Completing number ports
- Using Airwatch to manage devices
- Support Android and iOs issues
- Network Triaging from Endpoint perspective
- Pinpointing issues within the OSI layer
- Use command line to gather network configuration/endpoint configuration information
- System Access
- Security Compliance for Endpoints - Mac, Windows and Linux compute environments, iOS and Android mobile environments.
- A Source of Technical Knowledge
- Logistics and inventory support for all local offices
- Inventory tracking and management
- Preparing hardware for deployment
- Replenish missing peripherals
- Onboarding administration.
- Prepares new hire hardware for deployment.
- Responsible for maintaining local inventory accuracy and coordinating equipment
- logistics.
- Order, receive, unboxing and organizing deliveries.
- Track and issue hardware, software, and peripherals.
- Examines, designs, and implements new internal procedures to improve their office procedures
- Participate in Office moves and remodels as it pertains to IT
Education, Skills and Experience:
- Experience with incident and request management systems; Jira knowledge is a big plus
- Experience in an Active Directory environment encompassing multiple operating systems; powershell scripting is a big plus
- Experience with network basics, especially from an endpoint perspective
- Ability to work with limited supervision and stay focused while performing repetitive tasks
- Understand basic AV signal flow and have the ability to do basic troubleshooting
Skills
- Ability to deliver outstanding “White Glove” customer service and provide simplified explanations of complex technical issues.
- Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support
- Ability to work with limited supervision and stay focused while performing repetitive tasks
- Knows how to utilize communication with Leadership to resolve situations if needed
- Ability to work with multi-functional teams and external vendors.
- Ability to work with remote teams and managers globally
- Ability to execute company and team standard processes appropriately and with tact when required
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Extra informatie
- Status
- Inactief
- Plaats
- Amsterdam
- Dienstverbanden
- Fulltime (startersfunctie)
Amsterdam | ICT / IT / Programmeur | Fulltime (startersfunctie)
