Discover traineeship track Customer Operations in Utrecht

DISCOVER TRAINEESHIP CUSTOMER OPERATIONS TRACK

Ever been a customer? Then you know how important the customer service experience is. Whether you’re buying an iPhone or inquiring about your energy bill: the quality of a company’s support is the secret ingredient that makes or breaks the customer experience. So at VodafoneZiggo, providing the ‘ultimate’ in customer support isn’t an afterthought; it’s a strategic proposition. Are you curious about what next-gen customer processes we have in mind? Or how AI (e.g. as in chatbots) can add customer value? If you have a bachelor’s or master’s degree and are looking for a high-impact internship, this is the right track for you. Help us make our customers the center of our universe!

Your traineeship: the fast track to a challenging career

Lots of impact, lots of growth opportunities and lots of fun. That’s what the Discover traineeship is all about. As a Discover trainee, you’ll complete three projects. Two of those will be in the customer operations domain. The third will lift you out of your comfort zone to see how well you perform in a business unit with a different focus. During this one-and-a-half-year program, you’ll discover what makes you tick, what you’re capable of, where you want to be… and how we can help you get there.

Some ‘sample’ projects?

Although nothing is set in stone, there is one certainty: you will be a main driver of our Agile transition and help us serve customers in better (always) and revolutionary (sometimes) new ways.  How can we use personalization to optimize and innovate digital customer experience? What strategy should we adopt in order to steer customers towards self-service? And how can we roll that strategy out? You’ll focus on large themes, both from a customer and an operational perspective! This includes convincing and aligning all relevant stakeholders. And since customer processes are interwoven in the fabric of the entire organization, there are many business units that have to embrace these new ways of thinking and working. Disruptive? You bet. But with a grand ambition: to make customers feel heard, respected and understood at all times.

Your development path: discover your drivers and strengths

Personal development programs should be just that: tailored to your personal goals and ambitions. That’s the only way we can provide with you exactly the right tools to launch your career at Max-Verstappen-speed. Here’s what you can expect:

• An inspiring 2-week onboarding program, including a meet & greet with our CEO, and an opportunity to get acquainted with a variety of colleagues and customers;
• Work sessions that highlight exciting current business topics. E.g. personalization, Big Data and Artificial Intelligence;
• Training sessions in which you discover what motivates you and specify your development goals;
• On and off the job coaching by senior management, your project manager HR and a personal buddy who will show you the ropes at VodafoneZiggo;
• A presentation of our international exchange program: get up close & personal with Discover trainees from around the world;
• After your traineeship: build a beautiful career track record;
• We want you to start your career on the right track after your traineeship ends, so together we’ll discuss what role suits you best. We’ll look for a role in which your entrepreneurship can truly blossom so that you can make a real difference for customers on a daily basis.

Are you our new Discover trainee? This is what you bring to the table:

• A ‘minty fresh’ Master’s degree in a relevant field: Operations Logistics/Supply Chain Management/Business Information Management/Change Management that suits this track well. These are examples, most important is that you get energy out of optimizing processes and change!
• You're available to start on September 1st, 2020 and are graduating before the start date;
• You have a digital mindset and broad interests, love to accelerate change, and are a natural-born team player who is open to everything and everyone;
• You’re ambitious, want to make a difference for customers, are a fount of ideas and eager to act on them;
• You are equally passionate about devising strategies and thinking through how to roll them out;
• Analytical prowess is a must: you think fast, can fathom complex processes, and are quick to find your bearings. In systems. And in organizations;
• Your CV lists more than just grades; you’ve already made a difference during your studies;
• English is a must, Dutch is a nice-to-have;
• You are adaptive and can adjust plans on the fly if situations change.

What we offer you:

• A fast track to a challenging career in an innovative and highly dynamic work environment;
• A year and a half of training, both personal and functional, and managerial coaching;
• Plenty of room for big dreams and heartfelt entrepreneurship;
• A 'state of the art' Central Office in the heart of Utrecht, overlooking the Hoog Catharijne shopping district;
• Attractive working conditions, including Playseats and lots of celebratory moments when your team raises the bar for the competition;
• A laptop with SIM card, a mobile phone with free subscription and an NS business card for first class 24/7 public transport in The Netherlands;
• The opportunity to make a huge difference for millions of customers;
• Colleagues who love to share experiences and learnings.

Apply now!

The first steps of our application process are online, but even these steps are a great opportunity to get to know each other better!

Step 1. Online assessment consisting of: brain game, personality test, situational judgment game and video pitch. This will take 1.5 hours of your time, and you do not have to complete everything in one session. You will back from us by May 8th, 2020.

Step 2. If you’re still in the running, we’ll invite you to complete an online Occupational Personality Questionnaire, so that we can explore your drivers in more detail.

Step 3. Passed? Congratulations! We’re inviting you for a full assessment day at our Central Office in Utrecht on May 28th, 2020.

You have until May 3rd, 2020 to apply.