DISCOVER TRAINEESHIP CUSTOMER OPERATIONS... Ever been a customer? Then you know how important the customer service experience is. Whether you’re buying an iPhone or inquiring about your energy bill: the quality of a company...
DISCOVER TRAINEESHIP CUSTOMER OPERATIONS TRACK
Ever been a customer? Then you know how important the customer service experience is. Whether you’re buying an iPhone or inquiring about your energy bill: the quality of a company’s support is the secret ingredient that makes or breaks the customer experience. So at VodafoneZiggo, providing the ‘ultimate’ in customer support isn’t an afterthought; it’s a strategic proposition. Are you curious about what next-gen customer processes we have in mind? Or how AI (e.g. as in chatbots) can add customer value? If you have a bachelor’s or master’s degree and are looking for a high-impact internship, this is the right track for you. Help us make our customers the center of our universe!
Your traineeship: the fast track to a challenging career
Lots of impact, lots of growth opportunities and lots of fun. That’s what the Discover traineeship is all about. As a Discover trainee, you’ll complete three projects. Two of those will be in the customer operations domain. The third will lift you out of your comfort zone to see how well you perform in a business unit with a different focus. During this one-and-a-half-year program, you’ll discover what makes you tick, what you’re capable of, where you want to be… and how we can help you get there.
Some ‘sample’ projects?
Although nothing is set in stone, there is one certainty: you will be a main driver of our Agile transition and help us serve customers in better (always) and revolutionary (sometimes) new ways. How can we use personalization to optimize and innovate digital customer experience? What strategy should we adopt in order to steer customers towards self-service? And how can we roll that strategy out? You’ll focus on large themes, both from a customer and an operational perspective! This includes convincing and aligning all relevant stakeholders. And since customer processes are interwoven in the fabric of the entire organization, there are many business units that have to embrace these new ways of thinking and working. Disruptive? You bet. But with a grand ambition: to make customers feel heard, respected and understood at all times.
Your development path: discover your drivers and strengths
Personal development programs should be just that: tailored to your personal goals and ambitions. That’s the only way we can provide with you exactly the right tools to launch your career at Max-Verstappen-speed. Here’s what you can expect:
Are you our new Discover trainee? This is what you bring to the table:
What we offer you:
The first steps of our application process are online, but even these steps are a great opportunity to get to know each other better!
Step 1. Online assessment consisting of: brain game, personality test, situational judgment game and video pitch. This will take 1.5 hours of your time, and you do not have to complete everything in one session. You will back from us by May 8th, 2020.
Step 2. If you’re still in the running, we’ll invite you to complete an online Occupational Personality Questionnaire, so that we can explore your drivers in more detail.
Step 3. Passed? Congratulations! We’re inviting you for a full assessment day at our Central Office in Utrecht on May 28th, 2020.
You have until May 3rd, 2020 to apply.
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