VodafoneZiggo wants to lead the way in Meaningful Customer Dialogues: you manage the technology.
This is how you help our customers
VodafoneZiggo wants to lead the way in Meaningful Customer Dialogues, with always spot-on communication. For any specific customer at any specific time, consistent across all channels: outbound with e-mail, SMS, app notification, etc… inbound in the call centers, on our websites, etc.
This is being achieved via our VodafoneZiggo GURU project, which includes implementation of a data-driven central decisioning tool, with a strong artificial intelligence component and state of the art marketing technology, both real-time and batch, focused on putting the customer first in all of our sales channels and activities.
We are looking for a highly skilled person to strengthen and lead the technical GURU team. You will join the Capabilities team, part of Customer Value Management, and collaborate with several other disciplines in an agile project structure. You will evaluate business requirements, translate them into functional and technical specifications, weigh alternative technical options, and work with other teams, including IT, BI and Digital, in order to design, build, test and implement relevant solutions. By doing so you will strengthen our strategic GURU platform, primarily based on Pega Marketing and AWS Cloud. With SQL Server/Oracle, PostgresSQL/Cassandra and Kafka as important components. If technical issues arise, you and your colleagues will analyze the cause: is it the data, the connections or the logic? When you find out, you will contribute to the solution. Fix and improve and you keep learning along the way. Step by step, we will achieve Meaningful Customer Dialogues.
This is how you do it
The Capabilities team within B2C Customer Value Management (CVM) consists of 8 professionals, who initiate and manage innovative projects in the field of Marketing Automation, with the GURU program as flagship. Project Managers and Technical Specialists help each other to complete projects, together with other teams within CVM, with support from Business Intelligence, Advanced Analytics, Digital and IT. You will work closely with and will be coaching two other technical
specialists in CVM. You will receive training, coaching and support from your manager and other technical specialists within VodafoneZiggo and from key suppliers. You can expect a challenging, open, and enjoyable work environment, in line with our company values Open-Up, Team-up and Step-up. This is what we expect in return from you, too.
We are VodafoneZiggo is a powerful combination of two leading Dutch organizations. We joined forces in January 2017 and together we further increased our success in the Netherlands. As a communications provider, we offer our customers the best in entertainment, mobile and fixed-line phone service and internet. Our products and services inspire people, businesses and society to connect. Whether on the road, at home or at work. We are over 8,000 employees strong, brimming with energy and socially engaged. Proud of what we accomplish and of the people that make it possible, providing room for everybody to develop and take advantage of opportunities.
Your key assets
Enjoy the benefits
Based on a 40-hour work week at VodafoneZiggo, you can count on:
You’ll do it
Are you in? Now click on the application button and reply.
Any questions? Just call our recruiter Jolanda van Roon at 06 2916 7836 or send a mail to
*A pre-employment screening is part of the hiring process.
This job posting is open to all who wish to join the VodafoneZiggo team.
No sales calls please.
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