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Local Major Incident Manager NL in Amsterdam


Your new challenge!

You are an every minute counts-oriented Local Major Incident Manager NL with proven experience in IT with an excellent set of analytic, communication, and management skills. You are able to manage local major incidents in the Netherlands to reduce customer impact to an absolute minimum.

In order to fulfill your mission, you draw on your understanding of technology and the organization in the Netherland. You work in a DevOps way, closely aligning with domain major incident managers and squads in the Netherlands.

What you do (Capabilities)

You are responsible for managing the local major incidents. You are a major incident manager with excellent knowledge and experience with the process and the organization. You will support the implementation of the new Way of Working.

Especially you focus on:

1. Manage major incidents and minimize (major) customer impact

  • You have the overall lead in solving local major incidents (supported by L2 on duty).
  • You lead, guide and coach the Major Incident Core Team during the incident
  • You steer and monitor the solution process (supported by hypotheses, run books, and chain diagrams)
  • You lead root cause analyses on your own, write the EMIR report and assign and align recommendations within  all parts of the ING organization
  • Improve the major incident management process (end-to-end, e.g. including root cause analysis)
  • You commit to on-call duties and 24/7 availability

You recognize yourself in this profile (Competencies)

· Competencies - Skills

1. Broad understanding of technologies and consumer needs

  • Knowledge across stacks, technologies, and ecosystems
  • Broad knowledge of IT and technology delivered by ING Tech
  • Working knowledge of technology in interfacing squads and consumers, to get an end-to-end view
  • Strong analytic skills
  • Solid understanding of consumer needs to enable consumers
  • A clear understanding of value add of major incident management

2. Strong people management skills

  • Strong team leadership abilities, including the ability to motivate and convince without being directive
  • Communications and collaborations skills to problem solve

· Competencies - Behaviours

1. Natural self-motivation and drive to take end-to-end ownership

  • Leading example of the ‘Every Minute Counts’- mindset
  • Stress-resistant, work under pressure with high management attention
  • Agile in working hours (no 9-5 mentality, standby shifts)
  • Results-oriented, and striving to deliver value-adding services
  • Self-driven, proactive, and organized, with the ability to identify what needs to be done
  • The intrinsically positive mindset with a natural tendency to see solutions rather than problems
  • Independent and autonomous in completing tasks

2. Mindset of openness and willingness to try new ways of working

  • End-to-end ownership mindset
  • Strong team player who takes responsibility
  • Independent and autonomous in completing tasks
  • Result-oriented - Adapts approaches to situations
  • The mindset of continuous improvement
  • Strong problem solver to structure and improve complex situations

3. Curiosity to always look out for innovation opportunities

  • Passionate about major trends in technology
  • Stays up-to-date on the latest innovations
  • Attend events and workshops on specific topics

· Your education and background

  • Professional and intellectual IT ability at university level - at least a Bachelor's degree
  • Extensive experience in engineering
  • Extensive track record in managing major incidents
  • Excellent command of spoken and written in English

Extra informatie

Fulltime (ervaren)

Amsterdam | ICT / IT / Programmeur | Fulltime (ervaren)

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