We are looking for a Technical IT Specialist (multilingual) who can start as soon as possible at Mercedes-Benz in Maastricht. Do you speak several languages and do you like assisting people with technical issues? Do you have affinity and experience with IT and vehicle technology? Then we've got the perfect job for you!
Job description:
The role of Technical IT Specialist is to solve complex and technical issues as second level and to delegate to HQ where applicable. You will have the following tasks and responsibilities:
• Accept incoming support requests, incidents and problems
• Log all activities in the ticketing tool
• Participate in the setup and the further development of this new business
• Resolve minor training issues on the phone
• Resolve reported issues according to pre-defined use cases
• Report undefined issues to higher level
• Identify weaknesses in CAC processes or tools and create awareness
• Identify problems that can effect CAC processes and escalate accordingly
• Support users with process knowledge and case specific routing
Job requirements:
Experience and knowledge of:
• Customer care
• IT and vehicle technology
Competencies:
• Advanced communication skills (B2C and B2B)
• Advanced skills in customer support and problem solving
• Affinity with IT - Computer literate (e.g. Internet & browser technology)
• Affinity with vehicle technology (e.g. telematics systems)
• Strong identification with the Daimler organization
• Proficient understanding of relationships between internal and external processes
• Advanced knowledge of interactions between tools and support systems Is capable of handling advanced tasks in combination with regular workload without detriment to own stress level
• Acts as a “brand ambassador”Acts as a “brand ambassador”
• Supports strategic direction even if in conflict with own view
• Advanced knowledge of Daimler system like VeDoc, WIS, etc. is beneficial
For all the Technical Specialist vacancies you need to have good knowlegde of the English language, and at least one of the languages below in (near) native speaking:
• German Technical Specialist : Mother tongue German
• Czech/Slovakian Technical Specialist : Mother tongue Czech/Slovakian
• Hungarian Technical Specialist : Mother tongue Hungarian
• Spanish Technical Specialist : Mother tongue Spanish
• Polish Technical Specialist : Mother tongue Polish
• Italian Technical Specialist : Mother tongue Italian
• French Technical Specialist : Mother tongue French
Working hours:
Working hours: 40 hours a week, Monday to Friday
We offer:
Work in a growing international company in a young, ambitious, professional and dynamic environment.
The salary for this position is based on a 40-hour week and amounts to € 2236,- month gross. A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC. Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and a pension plan are just some of the secondary benefits of working with us.
Company Information:
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.
As an integral part of the MBC Sales & Marketing 2020 Program, Mercedes Connect Me aims at making new and existing internet based services and media available in passenger cars. Further scope is optimizing and enhancing existing Mercedes-Benz services (Mercedes.me, Service S24h, MB Contact, MB ServiceApp, Mercedes-Benz on Facebook, etc...).
With Mercedes Connect Me Mercedes-Benz focusses on connecting the vehicle with the customer’s personal network by:
• Integrating those services into an advanced vehicle telematics infrastructure
• Interfacing those services and new services/features in the vehicle into the Service24h and Customer Service contact channels with availability of telematics data.
If you would like to apply for this job, click on the 'solliciteer direct' button at the top of the page. You can also call us at 043 3507500.
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