Business Relationship Manager Lead - IT (staff) in Amsterdam

As a BRM Lead you have the responsibility to facilitate your team and thereby our internal customers with an IT solution that is required to reach their goals. At Deloitte.

Business Relationship Manager Lead is responsible for the BRM team that has a key role in partnering with the lines of business to ensure IT strategy aligns with the business strategy and IT services enabled business services.

As a BRM Lead you have the responsibility to facilitate your team and thereby our internal customers with an IT solution that is required to reach their goals. You will monitor the relations of the Business Relation team and the key IT stakeholders. You will also monitor the need for new IT services and that both the business’s strategic goals and operational deliverables are met. You will make sure that IT is seen as an effective partner and enabler.

• promote IT to the business and educating IT on the needs, requirements and drivers of the business;
• responsible for ensuring the BRM team’s understanding of business direction and the shaping of IT solutions to match this direction;
• play a lead role in the development of the IT strategy which reacts to and supports the wider Deloitte strategy, and regularly updated line of business strategies;
• be fully aware and comfortable with the assigned line of business strategy;
• responsible for meeting expectation of services, reflected in service definition, scope and formal agreements;
• develop roadmaps for the line of business and manage and prioritize demand in liaison with business CTO en business stakeholders;
• ensure escalations from the business are effectively managed by the team;
• create a vision that contributes to the ongoing development of the strategic direction of Business Relation Management;
• lead the BRM team in collaborating with the Enterprise Architects and global teams to ensure IT roadmaps align to business needs;
• monitor the BRM team in gathering and shaping business requirements in collaboration with the business and Business Analysis team to clarify and refine these;
• coordinate the meetings with the CTO’s of the business units from Deloitte;
• ensure the well-being of the people in your team and guide them in their accountability for delivering quality to the business;

Jouw expertise deel je met zo'n 220 andere collega's in het IT-team dat onderdeel is van Deloitte Support. Ons team houdt zich bezig met het hosten van informatie- en communicatietechnologieën, online diensten, IT-security, applicatie beheer- en ontwikkeling, toegangs- en audiovisuele systemen vanuit ons eigen datacenter. 

De cultuur op deze afdeling is dynamisch, informeel, innovatief, sociaal, internationaal, teamgericht, resultaatgericht en uitdagend.

• naast een vast salaris, deel je bij ons mee in de winst;
• een development program waardoor je je doorlopend blijft ontwikkelen;
• vergoeding om een thuiswerkplek in te richten om te zorgen dat je op een ergonomisch verantwoorde manier kunt werken;
• een 32 of 40-urige werkweek; 
• flexibele werktijden, je deelt je eigen agenda in;
• 26 vakantiedagen per jaar bij een fulltime dienstverband en de mogelijkheid om extra dagen in te kopen;
• een goede mobiliteitsregeling: een leaseauto met tankpas voor Europa óf de Mobility+ optie óf  een bruto cashoptie waarmee je zelf al je vervoer regelt óf een OV-jaarabonnement;
• een laptop en iPhone die je ook privé mag gebruiken;
• een goed pensioen waarbij je eigen bijdrage slechts 2% bedraagt;
• mogelijkheid om deel te nemen aan de collectieve ziektekostenregeling;
• de mogelijkheid om te profiteren van fiscaal aantrekkelijke zaken, zoals bedrijfsfitness en een fietsplan.

As a BRM Lead, you should have the following skills and competencies:

• demonstrated leadership experience with account management;
• a high customer-focused (commercial) approach;
• able to deliver a difficult message with diplomacy. You are confident and not afraid to share your opinion;
• knowledge of IT -services and digital technologies;
• mastery in Business Administration or IT;
• experience with one or more IT Governance Frameworks: MOF, COBIT or ITIL;
• knowledge of software - and front-end development;
• a shared responsibility for the local IT budget and cost sharing arrangements;
• contribute to the development of the IT strategy in order to identify change needs and associated customer and commercial benefits;
• feed the Demand & Portfolio Management process with local demand supporting the business roadmap, using this process and effective collaboration with other ITS Country Leaders to identify opportunities for sharing best practice and solution;
• excellent command of Dutch and English, oral and written;
• understanding the situation, and knowing how to accommodate the needs of the client within the parameters policy;
• Identify potential service improvement opportunities and work proactively with the Business and IT teams to action them;
• conducting performance reviews of shared services and providing feedback on service improvement opportunities.

Bij Deloitte staan we open voor die kwaliteit en ambitie meebrengen. We zijn dan ook benieuwd wie jíj bent.