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Chapter Lead Data Analytics – Collections NL in Amsterdam

Chapter Lead Data Analytics – Collections... ING is looking for an enthusiastic, inspiring and experienced Chapter Lead Data Analytics. ING is looking for an enthusiastic Chapterlead Data Analytics (FG12), to guide the existing team...


Chapter Lead Data Analytics – Collections NL

ING is looking for an enthusiastic, inspiring and experienced Chapter Lead Data Analytics.

ING is looking for an enthusiastic Chapterlead Data Analytics (FG12), to guide the existing team of motivated professionals through the challenges ahead.

The chapter lead Data Analytics is responsible for a team of data analyst, who are supporting all colleagues in each of the Collection squads in day-to-day data drive decision making. You are able to develop – together with your key stakeholders -  a strategic vision where we need to steer towards within data analytics and the Tribe around it, you are able to communicate well on choices to be made, you have the ability to engage the team in place to execute on it, and are continuously improving the team’s craftsmanship and capabilities.

The responsibilities of a Chapter Lead

As a Chapter Lead you will drive the people agenda and spend about 40% of your time on people management & development. You:

  • manage a chapter of professionals;
  • perform regular meeting with your chapter members and inspire them to improve, grow and support career development;
  • perform the annual Step Up Performance Management cycle with your chapter members (e.g. target setting, mid-year review, year-end evaluations);
  • ensure continuous improvement by providing on the job coaching and driving the feedback culture in teams;
  • set standards for developing, innovating and safeguarding craftsmanship/ knowledge in the field of expertise (owner of the Skills & Knowledge matrix);
  • ensure a balance between squad (deliverables) -vs- people development;
  • drive team happiness reported by quarterly Team Barometer result;
  • are responsible for recruiting and onboarding new talents;
  • manage HR activities: recruitment, illness, leave etc.

The remainder of your time you spend on content related tasks as a data analyst. 

  • The data analysts are working in the squads that are focusing on creating the best customer experience for customers that are facing financial difficulties;
  • The data analyst deliver their added value in a) creating data driven decisioning in the choices to be made (e.g. add value to the largest bucket of customers first), b) structuring the data in order to create necessary insights in performance to steer the 150 CLT colleagues (e.g. build funnels of our customer journeys and adjust if we can make them more efficient/effective), c) act upon the insights and improve processes/alter strategy forward, in order to make life for our customers better every day;
  • Help building the strategy of Collections, and build the documentation to inform and convince our stakeholders.

The squads are working from Amsterdam and Leeuwarden, and there is the opportunity to work from home, if the work allows it.

Your work environment

ING’s goal is to enable people to “do their thing” and empower them to stay a step ahead in life and business. We are one of the largest banks in Europe and we continuously evolve to become one of the most innovative companies in the banking sector. Also in the Tribe Collections, we are continuously pushing to stay ahead of competition and help our customers even better.

Collections is there to support and deal with all private and smaller business banking clients in the Netherlands that are unable and/or unwilling to meet their payment obligations for secured and/or unsecured products. We make the difference by being the customers partner in times of financial difficulty, offering personalized solutions at the right moment, and are in continuous movement to improve our offerings. Our focus is on a) scalability (in which we are aiming to steer all customers to self-service channels, unless we need to speak to them as soon as possible to void unnecessary arrears), b) automation (e.g. kill all non-value added processes) and c) prevention (e.g. identify customers before they go into arrears, and send them to the appropriate channels to avoid that they fall into arrears).

Who are we looking for?

We are looking for an experienced professional with people management skills who gets energized by coaching and inspiring individuals and teams to continuously improve themselves, and who is setting the example. You feel comfortable to provide continuous feedback to your chapter and to listen and invest in others. You are an advocate of the “ING Orange Code”, a naturally collaborative person and embrace and promote the ING One Agile Way of Working.

You have;

  • An academic degree (MSc or PhD) in Econometrics, Mathematics, Physics, Economics or another quantitative/numerical field
  • You have a professional track record in data structuring and modelling (e.g. R, Python, Excel, SAS, COGNOS)
  • Experience in being a sparring partner/advisor to Senior Management
  • Experience in Agile way of working
  • Experienced with met Agile /Scrum
  • Experience in leading and/or coaching a small team of professionals is a pré
  • Experience as a (strategy) consultant is a pré
  • Understanding the (IT) ING organization and Collections is a pré
  • Fluent communication skills in Dutch and English both verbally and in writing
  • You are prepared to travel occasionally to Leeuwarden. Main base is Amsterdam

What we offer

A full-time, permanent position in a highly challenging environment with bleeding edge technology and concepts, modern agile international organization and really nice colleagues. And the best place to grow your technical capabilities and personal competences. To give you an idea, we will tell you about the benefits of working at ING:

  • High degree of autonomy and opportunities to develop your career
  • A very challenging and international environment
  • A salary tailored to your qualities and experience
  • Flexible working hours and the possibility to work at home
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities to realize your ambitions
  • An informal working environment with innovative colleagues who strive for the very best
  • Work Agile, so new ideas come to life faster

About us

With around 52,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to make a difference. We hire smart people like you for your potential, not your past. Our biggest expectation is that you’ll stay curious. Keep learning. Take on more responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

If you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring and supportive colleagues, there is no better place to invest your talents than at ING. Join us!

Extra informatie

Fulltime (ervaren)

Amsterdam | ICT / IT / Programmeur | Fulltime (ervaren)

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