Job Description – Process Expert/Process Excellence Consultant – Consultant... Organisational Context: With its “Think Forward” strategy, ING addresses significant changes impacting the banking industry; from changing customer...
Job Description – Process Expert/Process Excellence Consultant – Consultant JCF
With its “Think Forward” strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements and digitalization.
ING’s future aim is to be the next generation digital bank, offering a single digital platform or “ecosystem” where customers can find solutions to all of their financial and finance-related needs. This platform will provide a customer experience that is clear, convenient and consistent across borders, and will be open to selected third-party products and services.
To enable execution of the ThinkForward strategy, ING has setup a Global Transformation Office (GTO) which is a team that works closely with CEO/COO and ING Board, as well as representatives from all business units and functions under the COO, and stakeholders across the Bank.
GTO’s focus is two-fold: firstly, it provides coordination, assurance and optimization of the global change portfolio, managing ING’s strategic investment governance globally. Secondly, it works jointly with the various stakeholders to develop and deploy strategic transformation programmes bank-wide, aligning new initiatives (local and global) with the existing change roadmap, and coordinating design and implementation across functions and countries as required. And, as part of GTO ING has set-up a Global Process Management team, supporting GTO’s focus by enabling easy and uniform processes.
GPM’s focus is three-fold: firstly, it sets the standards and conventions on how we design, manage and improve processes across the organization. Secondly, it runs process improvement ‘waves’, improving the E2E processes across the entire ING Group impacting the bottom-line if the Bank. Finally, it designs global target processes to support unifying the processes across the organization; enabling to become a single digital platform.
If you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring and supportive colleagues, there is no better place to invest your talents than at ING. Join us. Apply today.
1. JOB SUMMARY
Coordinate and run multiple Process Improvement Waves in ING HO, banks, branches or subsidiaries. Support local leaders in running process improvement programs with multiple waves. Run and lead waves of process transformations in ING in the group-wide roll-out of process management / improvement. Support the recruiting, training and development of local process experts and leaders. Act as counterpart to ING process leaders in ensuring delivery and impact of process management. Develop the group-wide process infrastructure (knowledge management, training and professional development, performance management, banking innovation) and provide the know-how to the ING Group for process transformations in end-to-end processes and organizational units across all Bank areas (Market Leaders, C&G countries, WB, Group functions).
2. TASKS AND RESPONSIBILITIES
Development of ING bank (Market Leaders, C&G countries, WB, Group functions) process roadmaps and operational plans
Coordination, support and implementation of process transformation and continuous process improvement in ING HO, banks, branches or subsidiaries:
Development and ownership of Process Management Improvement tool-box
Skill development and capability building
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