Service Desk Engineer in Rotterdam

i3D.net is a leading provider of high-performance, low-latency hosting through a vast, privately-owned global network. As game sector veterans, we know what it takes for a network to withstand heavy demands, and as of 2019, we are a member of the Ubisoft family. Now we’re growing faster than ever, keeping some of the world’s biggest games and WebRTC services online, and their users connected.

As a Service Desk Engineer, no two days will be the same for you. From the moment you log in until the moment you are done for the day, there is always a new challenge ahead.

Each day starts with a handover with the US colleagues to ensure you are aware of the latest tasks at hand, after which you manage the servers of our customers and resolve their issues. A knack for effective multitasking is a must – while you are busy keeping our customers happy, colleagues from different departments will also ask for your advice or help.

After lunchtime, a large game publisher submits a request. You can fulfill it either by yourself or with your team to ensure the customer is happy with the result. Sometimes, an incident happens, so you must quickly switch tasks to limit the impact on our customers to the minimum. With the incident solved, you communicate it to our customers with a write-up before returning to your regular duties. Before you sign off, you hand over any tasks or incidents to colleagues in the US at the end of your day.

At i3D.net, who you are is just as important as what you can do. You’ll be a hands-on self-starter with an entrepreneurial spirit. You can be your own master and relish the opportunity to structure your own days and interconnect with a multitude of people both in and outside the company. You are able to balance customer-focus with business needs and have both strong analytical and communication skills. Most importantly, you’re a team player who can stand your ground in a fast-paced but fun working environment.

Working during the pandemic is a challenge, but we can proudly say we have met that challenge head-on. Despite the distance, we can collaborate, bond, and get you settled. You’ll also have the freedom to structure your days, work times, and environment. If you feel safer working from home, take advantage of our budget for your home office equipment. Alternatively, feel free to use our Rotterdam office, including the fully equipped gym, kitchen, and gaming room (whilst complying with social distancing measures, of course).