Senior NLP Data Engineer - Customer Dialogue Analytics Center of... ING is looking for a passionate Senior Natural Language Processing Data Engineer for our Global Analytics team! Think Forward! Our purpose is to empower...
Senior NLP Data Engineer - Customer Dialogue Analytics Center of Expertise
ING is looking for a passionate Senior Natural Language Processing Data Engineer for our Global Analytics team!
Think Forward! Our purpose is to empower people to stay a step ahead in life and business. We are an industry-recognized strong brand with positive recognition from customers in many countries, strong financial position, omni-channel distribution strategy, and international network. If you want to work at a place with lots of freedom to innovate, where we believe that you can live by the Agile manifesto without jeopardizing the necessary continuity, compliance and QA measures, where we are committed to delivering stable and secure services to end-users, and where we have a 'no-nonsense' getting-things done mentality, please read on!
The Customer Dialogue Analytics squad is part of the tribe Ops & Tech at the global ING Analytics Unit based in Amsterdam that has the mission to make ING leading in human computer interaction. We do this by combining multiple technologies to deliver high value solutions and products for our organization. We work in a fun and creative environment and we’re dedicated to bringing out the best in both our relations and our projects, ranging from enhancing our virtual assistants in production via innovative NLP techniques, to building speech analytics use cases across all the countries ING operates in.
As a Natural Language Processing (NLP) Data Engineer, you will be joining the global ING Analytics organization and will partner with Machine Learning (ML) Engineers, Data Scientists and Customer Journey Experts to design and implement leading-edge customer dialogue analytics products, such as virtual assistants. Your first mission will be in the domain of Virtual Assistants, more specifically aimed towards chatbots, callbots, robo advisors and third party platform assistants and also around Speech Analytics solutions.
In your role you will help with the experiment and launch of new initiatives and support local teams and their projects within ING. You will bring to life innovative ideas via fast prototypes and successfully scale them across different countries. You will work in a team with highly skilled people and enjoy a creative atmosphere where trying things out is encouraged.
As a data engineer you must be able to design solutions that fit into the ING application landscape and is following ING standards. You will always need to implement solutions taking into account security, data confidentiality, high availability, data integrity requirements. You also enjoy laying the architectural foundations for the things you’re working on and combine both thinking of the future and a hands-on, right now attitude.
Do you recognize yourself in this profile?
Docker / Kubernetes / OpenShift
Linux / Shell / Bash Scripting
Python / SQL / SQLAlchemy / Alembic
Ability to build and maintain Python packages, private PyPi feeds etc
Azure DevOps / CICD Pipelines
Flask / FastAPI
Best practices: code documentation, unit testing, code coverage etc.
MLOps: types of drift, deploying models as APIs, model monitoring, version tracking etc.
Nice to Haves
Data Science skills & tools: statistics, NLP, Sci-Kit Learn, spaCy, Tensorflow
GCP (other cloud providers also welcome)
System Architecture / Design Mindset
Prometheus / Grafana
Elastic Stack (ELK)
Experience in working in the financial industry, or in master complexity and get things done
Affinity with basic GDPR and data privacy principles around data management
An excellent written and spoken knowledge of English; knowledge of Dutch and/or French is an asset
Always thinking a step ahead and never satisfied with the status quo
You are a great team player and are enthusiastic for helping others to be successful and a talent for taking it on and making it happen
You have affinity for working in an Agile environment
You Have the ability to think big and create replicable future-proof components to fasten virtual assistants pipeline building across all ING units
You have a learning attitude. Not only to master new technologies and programming languages, but also on the interpersonal level. You are proven to be able to ask and give feedback
You embrace challenges in a fast-changing and complex environment
You are a naturally collaborative person who listens and invests in others to achieve common goals
You have a Pro-active and can-do attitude (self-steering)
You take pride in your code and take responsibility for keeping it running in production
You can explain/sell your prototypes to non-IT people
You work together with non-IT people to create a solution architecture
You give technical consultancy during solution design
You explain the needs of your solution to other IT teams
You guide team members during development be it in NodeJS / front-end as well as back-end
What do we offer?
Working at ING means working in a dynamic and international setting. Individual development of our employees is very important and that is why ING offers excellent courses and programs. We only hire people with exceptional talents and capabilities. You will work on the most innovative projects within ING.
A competitive salary
A family friendly package
Working with highly skilled people
Working in an area which is of great importance to the strategy of ING
An International atmosphere
A full time position (40 hours per week)
Great training and education opportunities
With around 52,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to make a diﬀerence. We hire smart people like you for your potential, not your past. Our biggest expectation is that you’ll stay curious. Keep learning. Take on more responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. If you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring and supportive colleagues, there is no better place to invest your talents than at ING. Join us!
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