Data Management Expert in Amsterdam

The GDPP Functional Application Expert (FAE) will be accountable for day-to-day application, administration, support and maintenance of ING Process Management System, ARIS GDPP as a structural GDPR driven Solution.

As part of CDMO Data Protection, the FAE ensures the functional day-to-day support, administration and maintenance of GDPP in ARIS. Organizationally and hierarchically the FAE is located in the Data Protection department of CDMO.

The GDPP FAE has deep knowledge of the GDPP Process Framework and Process Architecture. The GDPP FAE manages the GDPP Framework configuration and deployment in ARIS, this means responsibility for ARIS Filter and Template management where it concerns GDPP. They make sure requirements are translated to the application design, prerequisite skills include strong administrative skills and basic knowledge of ARIS scripting languages. The GDPP FAE delivers this with excellent communications to main stakeholders.

The GDPP FAE is the single point of contact for GDPP ARIS issues internally, main responsibility is to solve these issues and give advice on a sustainable solution. The GDPP FAE gives proactive advice on using ARIS functionalities to support the GDPP reference framework. They support by further developing the application to come to surplus business value.

The GDPP FAE works in close collaboration with the GDPP Global Administrator with regard to prioritization of GDPP stories and performing the role of Release Manager for new GDPP releases.

Key Tasks

ARIS GDPP Administration

• Guides Ops for the maintenance and management of ARIS databases where GDPP is implemented

• Guides Ops for the creation of new databases when needed

• Creates and maintains Queries

• Is responsible for ARIS filter and template management where it concerns GDPP

• Advises on ARIS GDPP configuration before these are moved to production and also performs necessary tests (FAT) and organises the User Acceptance Tests

• Acts on ARIS GDPP questions/problems/requests sent to Vendor support centre (Software AG) or forwards them in close collaboration with the ARIS Service Manager

• Has system privileges and can access all ARIS functionality on Acceptance

• Supports on Quality Assurance of GDPP related content rules and guidelines

ARIS GDPP User and Licence Management

Be end responsible for a compliant execution of the minimum standards and all internal and external regulations around GDPP user and license management. Guides OPS in the daily execution.

• Sets internal standards and works out internal processes for GDPP user and license management

• Accountable for maintenance (add/delete) of GDPP users into the various ARIS databases, executed by OPS

• Accountable for maintenance GDPP users and user groups executed by OPS

• Accountable for identifying GDPP user groups and maintenance of user privileges for the GDPP user groups executed by OPS

• Accountable for the execution by OPS of SOLL/IST comparison and the signoff by the Local Admins

• SPOC for audits and KCT on ARIS GDPP

ARIS Application Development

• Performs functional impact analysis for new ARIS GDPP functionalities and changes

• Translates GDPP requirements into ARIS application design requirements

• Test management: maintains GDPP test scenarios, develops and maintains re-usable test cases  

• Develops, tests and implements GDPP enhancements as requested

• Will act as a Feature Owner for different capabilities within the ARIS platform for GDPP including bringing new GDPP features to production

ARIS Application Maintenance

• Risk & Compliance: gathers functional GDPP risk evidence material on request of OPS

• Incident management: performs incident investigation activities according to ITSM processes

• Incident management: provides functional application support and incident resolution for GDPP ARIS modules

• Problem management: runs and performs root cause analysis for recurring GDPP incidents

Major Responsibility Areas

• ARIS Method & Conventions Manual for GDPP

• Single point of contact for the GDPP system issues internally

• Timely completion of ARIS based operational and support activities where GDPP is concerned

Prerequisite Skills & Requirements

Experience & Knowledge

• Basic IT background preferred

• Knowledge of ITSM Processes

• Knowledge of and experience in Agile way of work (Agile scrum)

• Deep knowledge of Reference Framework

• Experience as administrator of ARIS (both Connect and Architect)

Skills

• Methodological and structured, pays attention to details

• Result oriented, able to set the right priorities and respect deadlines

• A team player, but also able to work autonomously

• Excellent communication and root cause analysis skills

• Excellent written and spoken knowledge of English and Dutch

• Passion about continuous improvement and the appropriate implementation of best practices

• Entrepreneurial skills in the role as feature owner