Product Owner OnePAM Feature Squad in Amsterdam

Product Owner OnePAM

ING needs Masters of Data to redefine banking. What about you?

ING is rapidly transforming from a traditional bank into a next-generation digital bank. Trusted data is at the heart of this strategy of becoming a data-driven digital leader.  That’s is why ING has developed the TouchPoint Platform. The GCDM Tribe is responsible for delivering the Global Party, Agreement and Reference Data services and solutions on the TouchPoint Platform. 

For our Tribe Global Customer Data Management (GCDM) we are looking for a Product Owner to join the Photons feature squads. Our feature squads are able to fulfil internal consumer needs in a one-stop-shop-way by delivering business services that help building customer processes. We do this by understanding the customer journey, changing the API, updating the notifications, preparing the IBM MDM Infosphere transaction and fully productising the new product feature. The current scope of this feature squad is focussed on access profiles, which are a key building block to steer customer experience across ING channels. Access Profiles provide a basic framework in which Individuals can act with ING, secure the use of permissions and a vehicle to connect additional functionality to a customer profile.

The Tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering the customer data management business functions and solutions which are a precondition for creating real-time global processes, and state of the art customer-centric reporting and analysis.

The Product Owner converts market developments and customer feedback in his/her field of expertise into concrete and usable capabilities for ING with a concrete roadmap. In the GCDM Tribe the PO and the Customer Journey Expert (CJE) work closely together and are able to replace each other. The PO and the CJE have the same Job-Career-Framework-profile (CJE Universal IV) where the PO has an additional role to manage the squad backlog. Both should be able to define the “what” side of change, i.e. analysing and detailing requirements. The PO communicates with all stakeholders in the chain to inform them of the schedule and priorities and discuss requirements and priorities. The PO and CJE are responsible for ensuring the squad has an exact understanding of the business needs, involved process and involved user stories. Once the delivery of functionality is complete, the PO checks the quality of the deliverables.

The Access Profile solution is a new global business service in development and this needs a strong and experienced product Owner who is able to create a solid product vision and translate this into a clear and achievable roadmap that guides delivery of the squad.  The PO plays an active part in the team's improvement sessions and works continuously to improve processes, based on facts and figures relating to the key performance indicators.

This squad is located in Amsterdam. Because of the global scope of GCDM traveling to other ING locations can be part of the assignment. Successful remote collaboration skills are key.

The team

The PO will hierarchically report to the Tribe’s PO Chapter where the craftmanship and best practises are shared among the PO’s of the Tribe, aligned and further developed. Functionally the PO is part of the squad and works in close connection with the Product Area Lead on delivering value.

The PO that we are looking for will work from home and our office in Amsterdam. Because of the global scope of our services collaboration with other ING locations is part of the assignment. When needed and more effective traveling to countries can be part of your job.

Roles and responsibilities

• Drive your squad(s) as the Product Owner by providing the purpose, vision, context, roadmap, priorities, and direction for the squad.

• Partner with the Tribe and Product Area Lead and peers (representatives of other squads) to create and maintain a product backlog that aligns with the overall product area roadmap to maximize the business value or return of investment(ROI).

• Understand the business requirements, functional analysis and change tasks.

• Participate in roadmap planning and portfolio planning meetings

• Develop requirements (written and diagrams as appropriate) throughout the product development in the form of Epics, Features and Stories. Facilitate refinement sessions to clarify and size requirements.

• Facilitate the team’s delivery by coordinating sprint activities like planning sessions, retrospectives, and protecting the team and sprint against disruptions and impediments.

• Participate in daily scrums with the team to help ensure that work in progress will meet requirement goals.

• Create and lead the roadmap with the planning of product releases (logical slices that represent business value), including coordination with other interdependent teams and communication with stakeholders to set the expectation for delivery of new features. Play an active role in identifying, mitigating, and communicating impediments impacting successful completion of Release/Sprint Goals.

• Build up and share knowledge of the domain, the users, and the roadmap for the product.

• Report, record, escalate if needed and trace all discovered errors/bugs.

• Write software development specifications and help estimate the complexity of user stories.

• Provide high quality service & support to customers/co-workers while maintaining a professional standard for new and existing applications.

• Actively proposes improvements in implementation, standards and other work practices.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Knowledge and experience:

• Access Profile knowledge or ability to quickly grasp the concept of access profiles

• Master degree or equivalent through experience

• Minimal 3 years’ experience in banking or related business area.

• Data management knowledge and experience, data quality management

• An excellent written and spoken knowledge of English; knowledge of Dutch is an asset.

• Excellent communication skills.

• Experienced in stakeholder management.

• A critical and analytic mind

• A born organizer and possess the necessary diplomatic talents.

• Able to work autonomously and output driven but also able to work in a team.

• Working experience according to SCRUM methodology (Agile Process).

• Able to adapt to different contacts, settings and changing working situations.

• Experience in working within an application development team;

• Integrity, communication, teamwork, ability to cope with change, planning and organizing, problem solving, and customer oriented behavior;

• Quality orientation/ attention to details;

• Ability to work under pressure and to cope with tight deadlines.

• Willing to travel.

Nice to have skills:

• Experience in customer data management and/or retail customer processes

• Familiarity with the following concepts: ‘Rest API’, ‘Kafka’, ‘data lake’, ‘master data management’, ‘notifications’;

• Operations experience;

• Experience with change management and incident management via Service-Now

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

Questions?

Contact Olivia Benetton in our primary recruitment team for more information about this role at oliviabenetton@ing.com. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.