IT Engineer Vortex Application team in Amsterdam

ING is looking for a motivated IT Engineer in the area of Credit Risk. The DevOps team develops and supports internal application for ING and many customers

Who are we looking for

We are looking for a passionate IT Engineer who is skilled to solve technical problems regarding support (stability, capacity, and performance) of the system.
Important characteristics:

• Deliver on promises while keeping good communication lines with ING internal stakeholders

• “Can do" mentality, flexibility and ability to take ownership

• A collaborative approach to solving problems while bringing positive energy to the team

• Show enthusiasm and ability to make others enthusiastic as well

• Ability to give and receive professional feedback

• Socially intelligent and strong organizational sensitivity

• Dutch speaking will be an advantage.If not; good communication skill in English

Your work environment

You will work in the dynamic and challenging environment of the IT organization of ING Credit Risk. We operate according to a Scrum Agile development process and strongly believe in the DevOps approach to deliver IT solutions.

The IT Platform team consists of 15 people.

The Platform team you will be part of is responsible for 1 big application and technical support to several dev teams.

Job Description (Tasks and Responsibilities)

As a DevOps engineer you are responsible for all the IT aspects primarily :  maintenance and support.

General tasks:

• Supporting the applications including incident management, monitoring using current mature tooling & scripting, IT risk management, proactive capacity management and security

• Deliver excellent service to big projects within ING by participation in (user acceptance and integration) testing and migrations

• Improving the automation of our IT processes, e.g. Implementing Operations infra work via Azure DevOps pipelines and helping us get to the next level of maturity with respect to Continuous Delivery

Specific tasks

• Actively monitors, manages, tests, deploys and operates one or more applications

• Provide 2nd-line support, i.e. resolves incidents

• Determine impact of ING Infra changes and takes appropriate actions

• Perform acceptance, based on these acceptance criteria

• Perform Production Acceptance Tests

• Ensure that capacity changes are implemented, tested, and deployed prior to capacity needs becoming an issue

• Ensure that all hardware and software within the system is suitably up-to-date, patched, supportable, secure and current

• Monitor that system security complies to ING standards and policies

• Take appropriate action if vulnerability scanning or patch testing gives rise for such

• Pro-actively monitor supplier’s release plans and initiate appropriate lifecycle management stories when relevant

• Determine impact of new/changed ING standards and policies

• Ensure that the necessary risk related activities are timely performed

• Apply version control where applicable

• Conduct accurate maintenance of application components in the Configuration Management Database (CMDB)

• Continuously improves the automation of deployment and operations tools and activities

• Monthly Availability report, Daily health check, interface configuration of the application, daily incident management, Release & change management

• Maintenance, patching, planned out of office work for patching & upgrades during maintenance window

• ING process management : IT security and evidencing for external audits

• Automate and improve daily work with an mindset

Profile (desired skills & experience)

• Bachelor of Science in Computer Science or an equivalent field.

• 3-5 years of application or platform support experience

• You love technology and naturally stay up-to-date on relevant new developments.

• Being able to translate complex business IT problems into technical solutions using scripting and automation mindset.

• You are able to develop efficient and maintainable scripts.

Preferred:

• Knowledge & experience in shell scripting

• Ability to read and write ansible playbooks for operations IT tasks and vision towards Infrastructure as code

• monitoring tooling experience using ELK / SquaredUp / Prometheus

• Understanding of Credit Risk concepts

Technical skills

At a minimum the following is required:

• Good knowledge of Linux shell scripting

• Good knowledge of Oracle needed for troubleshooting

• CICD tooling like Azure DevOps

• Knowledge of Ansible for being able to read and write playbooks

• General knowledge of PL/SQL, OEM (Oracle Enterprise Manager), monitoring of Infrastructure stack

• General knowledge of middleware technologies, MQ, file transfer

• IT Risk management

Competencies

• You are a team player. Teamwork is one of the core competencies of the Ops Engineer. Since you work in multidisciplinary teams, it is important that you work well with people and share information that is important for others. You are open to the input of others and you are prepared to learn from them. You place the importance of a common goal above personal goals. This way, you encourage teamwork in order to achieve mutual goals.

• Professional Expertise/ market focus. You are passionate about IT. You work on the development of your knowledge in certain fields and as your level of experience increases, you also develop deeper and broader knowledge. At the highest level within this function, the focus of professional expertise shifts to vision. Your skill level enables you to have a strategic outlook on the future and make a link between the current situation, developments, the corporate strategy and the long-term vision.

• As an Ops Engineer, you are able to make good analyses. Problem analysis and judgement is therefore an essential competency in this profile. To the customer, you act as an expert in analyzing requirements. You are familiar with potential problems related to the IT products to be implemented and as you develop, you increase your ability to anticipate these problems.

• Performance motivation: an Ops Engineer consistently tries to improve performance and the IT services provided. You continuously focus on improving your personal performance and that of your team. You strive to achieve high work standards and are not satisfied with average levels of performance.

• Flexibility is required in order to get things done. You do not just give up when things are not going well, and you know who or where to turn to within the organization if you need support.

• Besides his/her persuasiveness, a successful Ops Engineer also has the ability to adjust his/her style of communication to and take into account the interests of the people he/she is addressing. Within the multidisciplinary teams in which you work, you are able to use arguments that appeal to the people taking part in the discussion and you present your arguments in measured doses at crucial moments. At higher levels, you influence higher management and different stakeholders.

• Customer focus and customer interests paramount: a successful Ops Engineer comes up with solutions that meet the needs of the customer. You understand the customer's needs and wishes and you can therefore advise the customer on the best IT solution based on your professional expertise.

• Planning and organization: the planning and organization competency is highly important when it comes to performing the activities in a good flow of sprints. This involves the ability to accurately assess the size of the units, to set their priority and to schedule them. Of course, this also involves progress monitoring, ensuring that scheduled tasks are completed on time.

• You are an Orange Code role model:

o You are always a step ahead

o You take it on and make it happen

o You help other be successful

Behavioral skills

• Go getter

• Strong communication

• Self-organized