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Know Your Customer (KYC) Pega Dev Chapter Lead in Amsterdam

Pega Dev Chapter Lead Global... The... The Global Know Your Customer (KYC) organisation is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.” Through an...


Pega Dev Chapter Lead Global KYC

The opportunity

The Global Know Your Customer (KYC) organisation is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.” Through an innovative approach, financial crimes, such as tax evasion and terrorist financing, are prevented or detected on a global scope. The Global KYC organisation consists of a Centre of Expertise, the Delivery Tribe and KYC Operations. By integrating all KYC related capabilities into one organisation, the global implementation and standardisation of the Global KYC Digital Service is supported.

This helps us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

The Global KYC organisation is providing the ING business and functions with guidance, standardised solutions in the area of various KYC related regulations (on process, control, and digital solutions, etc.) as well as support to realize operational excellence.

The Global KYC Delivery Tribe is part of the Global KYC organisation. You will be involved with the development of state of the art solutions on socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale.

The team

You will be working with many colleagues from different disciplines, geographies and backgrounds.

The Global Delivery Tribe consists of Squads, which are built from high-performing teams consisting of 5 to 7 people. Squads are self-steering, autonomous, multi-disciplinary (BusDevOps, or a subset of these disciplines) teams with a fixed mission and purpose and take the full responsibility and ownership of end-to-end processes. Team members are 100% dedicated to the Squad and have preferably all required expertise to deliver their purpose. Squads prioritise their delivery via a backlog.

Roles and responsibilities
The Pega Dev Chapter Lead’s role is twofold. First and foremost he/she performs content tasks, contributing to a Tribe’s/Squad’s purpose for 60% of his/her time. Second, he/she is the Agile Manager (hierarchical manager) of an IT Chapter, a group of professionals in the same area of expertise.

For details on the content work, the Pega Dev Chapter Lead is not different than any other Pega Dev Engineers, and, as a role model, contribute actively to his squad’s tasks.

As an Agile Manager, the Pega Dev Chapter Lead focus on the increasing the craftsmanship of his/her employees. For this un facilitate his/her chapter to ensure proper knowledge sharing, standard setting, and issue remediation. He/She also follow individually chapter members to accompany them in their careers and help them grow.

He/she plans/coaches/assesses and professionalises his/her employees. He/she is accountable for his/her staff having appropriate competencies and skills. In particular, he/she is accountable for continued professionalisation so that his/her employees are able to continue to fulfil the roles and adhere to the work processes related to the Agile way of working. He/she stimulates the Chapter members towards continuous improvement of their skills and the area of expertise as a whole. He/she encourages and stimulates employees to take responsibility for their own development and employability. He/she coaches individual Chapter members, both regarding expertise related skills and behavioral aspects. He/she propagates a culture that fits with an agile way of working and is the role model of the associated behavior. He/she ensures that Tribes/Squads are qualitatively properly staffed. Also, together with the Chapter members, he/she determines the way of working in his/her IT Chapter and sets standards for the area of expertise.

Key tasks

For the content work tasks (60% of the IT Chapter Lead role) :

  • Take part to User Story refinement

    • Analyzes requirements and request modification or enrich it when needed

    • Participate on Design of the solution (specifically for the ECS)

  • Implement qualitative application

    • Build application as close as possible to Pega out-of-the-box features

    • Create or modify Unit Tests when necessary along the implementation of new functionalities

    • Participate to manual testing activities when required

    • Pro actively monitor application quality

    • Ensure that logs do not display unwanted messages and errors

    • Participate to the Peer Review process

  • Fix incident and problems when necessary

For the Agile Manager tasks (40% of the IT Chapter Lead role) :

  • Stimulates the ‘new’ culture

    • Acts as an agile role model

    • Coaches individual IT Chapter members on agile/CI- mindset and –behavior, on expertise related skills and knowledge sharing

    • Challenges IT Chapter members in their way of working and their continuous improvements

  • Realizes and maintains the IT maturity

    • Strengthens the organization by continuously improving the IT Chapter’s way of working/standards

  • Organizational Development and Employee planning

    • Identifies and stimulates the processing of organizational improvement opportunities

    • Performs the PCB (Planning, Coaching, Beoordeling/Appraisal) cycle with all his/her internal IT Chapter members

    • Discusses IT Chapter progress in skills development and future demand with the IT (Area) Lead

    • Allocates IT Chapter members to relevant Squads

    • Ensures qualitative alignment between IT Chapter members and relevant Product Owners’ planned business value (Staffing)

    • Performs long term employability planning

    • Performs all other people management tasks, f.e. recruitment, talent management, et cetera

    • Propagates IT vision and strategy to his/her IT Chapter members in order to align goals

  • Knowledge sharing

    • Ensures the application of expertise specific standards (DoD)

    • Shares relevant insights and developments in his/her own expertise with his/her and other IT Chapter members

  • Miscellaneous

    • Follows market developments in his/her area of expertise

    • Aligns with other (IT) Chapter Leads

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

  • 7 years of experience on Pega

  • Pega SSA certification minimum (preferred Pega LSA Certification)

  • Master/Bachelor in Engineering

  • Experience with Agile SCRUM

  • > 2 years of management / Chapter Lead experience

  • Diplomacy and good communication skills

  • Analysis capabilities

  • Testing abilities

  • Facilitation skills

  • Preferred Bank knowledge

  • Rewards & benefits

  • Rewards and benefits

    We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

    The benefits of working with us at ING include:

    • A salary tailored to your qualities and experience

    • 24-27 vacation days depending on contract

    • Pension scheme

    • 13th month salary

    • Individual Savings Contribution (BIS), 3.5% of your gross annual salary

    • 8% Holiday payment

    • Personal growth and challenging work with endless possibilities

    • An informal working environment with innovative colleagues

    • Work Agile, so new ideas come to life faster


    Contact  Pierre-Julien Dechassat in our Tech recruitment team   for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

    About us

    With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Extra informatie

Fulltime (ervaren)

Amsterdam | ICT / IT / Programmeur | Fulltime (ervaren)

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