Customer Journey Expert (Mobile) in Amsterdam

The opportunity

Within our Tribe Digital & Customer Interaction you will work in the Provider area Digital Sales & Service. With multiple squads you are working on new sales and engagement features for the current consumers, Belgium and the Netherlands, and on boarding new customers to our digital channels. Your home base as a CJE will be the squad Follow the money, a native development squad focused on money management in the app. You will be working on features like ‘ kijk vooruit’ (look ahead), categorization and the money management roadmap.

Roles and responsibilities 

An energetic, driven and curious Customer Journey Expert with a passion for creating the best customer experience and a love for IT.  A flexible and inspirational professional who feels at ease in an international culture. A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

Your skills and experience

• Strong affinity with IT; knowledge about recent developments in digital channels.

• Strong conceptual and analytical skills and experience in working data driven.

• Enthusiastic personality and inclusive mindset, advocate of the “ING Orange Code”

• Team Player with focus on delivery through collaboration

• A connection with the Agile way of working in multidisciplinary teams

• You are fluent in English, both written and spoken. Knowledge of the Dutch language is an advantage.

• You are pro-actively asking for feedback and don’t hesitate to give feedback to others.

• Master’s or bachelor degree