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KYC - Data and Platform Ops Chapter Lead in Amsterdam

... As part of the ING Tech Domain, the mission of Group Services is to support and empower the ING organization to accomplish its goals and ambitions by improving our operational excellence, customer experience and...



As part of the ING Tech Domain, the mission of Group Services is to support and empower the ING organization to accomplish its goals and ambitions by improving our operational excellence, customer experience and efficiency through the delivery of innovative, stable and scalable technology solutions.

As part of the KYC domain and focusing on the Data area of the Global KYC delivery Tribe, you will be involved with the development of state-of-the-art solutions on relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers.


Data and Platform Ops Chapter Lead role is twofold. First and foremost he/she performs content tasks, contributing to a Tribe’s/Squad’s purpose for 50% of his/her time. Second, he/she is the Agile Manager (hierarchical manager) of an IT Chapter, a group of professionals in the same area of expertise.

For details on the content work, the Data and Platform Ops Chapter Lead is in the domain of Data and Platform Operations, not different than Ops engineer’s work. As a role model, he/she should contribute actively to squad’s tasks to ensure the application delivery, quality and stability.

As an Agile Manager, the Data and Platform Ops Chapter Lead focuses on the increasing the craftsmanship of his/her employees: facilitate his/her chapter to ensure proper knowledge sharing, standard setting and issue remediation. He/she also follow individually chapter members to accompany them in their careers and help them grow.

Key tasks

For the content work tasks of IT Ops Engineer role (50%):

  • Understands business needs and translates them into highly effective technical solutions
  • Performs setup of data platforms using different technologies, on-premise and in cloud
  • Monitors the platforms and applications by tracking service metrics, using internal/external set of tools
  • Establishes CI/CD processes and practices
    • Builds and maintains CI/CD pipelines, ensures that quality controls are embedded in them
    • Manages optimal deployments and promotions to higher environments
    • Supports the application through ITIL processes
  • Performs Data Operations activities
    • Jobs configuration and scheduling
    • Deployment and monitoring of data pipelines (pro-active and reactive)
    • Adhering to the agreed SLAs
  • Responsible for ensuring business continuity
    • Change management, incident management, troubleshooting and analyses
    • Automation (operations and platform)
    • Performs lifecycle management related tasks like patching/upgradation
  • Ensures compliance by maintaining and improving reliability
    • Keeps ITRMP (ING internal control framework for IT Risk) green
    • Maintains access matrix (SOLL in ING framework)
    • Confirms service agreements are met
  • Quality controls
    • Participates in refinement to ensure adequate acceptance criteria
    • Implements automated functional tests
    • Manages Disaster Recovery test plans and execution
    • Manages Penetration test plans and execution
    • Implements Performance Tests
    • Takes part in manual testing when necessary

For the Agile Manager tasks of IT Chapter Lead role (50%):

  • Stimulates the ‘new’ culture
    • Acts as an agile role model
    • Coaches individual IT Chapter members on agile/CI- mindset and –behavior, on expertise related skills and knowledge sharing
    • Challenges IT Chapter members in their way of working and their continuous improvements
  • Realizes and maintains the IT maturity
    • Strengthens the organization by continuously improving the IT Chapter’s way of working/standards
  • Organizational Development and Employee planning
    • Identifies and stimulates the processing of organizational improvement opportunities
    • Performs the PCB (Planning, Coaching, Beoordeling/Appraisal) cycle with all his/her internal IT Chapter members
    • Discusses IT Chapter progress in skills development and future demand with the IT (Area) Lead
    • Allocates IT Chapter members to relevant Squads
    • Ensures qualitative alignment between IT Chapter members and relevant Product Owners’ planned business value (Staffing)
    • Performs long term employability planning
    • Performs all other people management tasks, f.e. recruitment, talent management, et cetera
    • Propagates IT vision and strategy to his/her IT Chapter members in order to align goals
  • Knowledge sharing
    • Ensures the application of expertise specific standards (DoD)
    • Shares relevant insights and developments in his/her own expertise with his/her and other IT Chapter members
  • Miscellaneous
    • Follows market developments in his/her area of expertise
    • Aligns with other (IT) Chapter Leads

What we expect from you

  • Education
  • Bachelor’s/Master’s degree in engineering
  • Technology, tools and process knowledge
  • Strong technical and analytical lead skills (multiple years of experience in the field)
  • LINUX/UNIX skills including scripting and housekeeping
  • Extended knowledge and experience with CI/CD tools including Azure DevOps
  • Good knowledge and experience with Oracle administration and performance tuning
  • Knowledge of IT networks, monitoring tools (ex. Grafana, Kibana) and troubleshooting techniques
  • Experienced in testing and approving topology and infrastructure modifications
  • Experience with Infra and Platform Lifecycle Management (Patching/Upgrades)
  • Experience with Scheduler platforms (for ex. UAC) for automation and orchestration of the processes
  • Basic understanding of SQL and ETL processes (IBM DataStage, for troubleshooting purposes)
  • Knowledge of a relevant automation ops principles. Experience with a automation testing tool is a plus (ex. Selenium, Cucumber, Ansible)
  • Knowledge and experience in Hadoop administration with managing clusters and other resources in the Hadoop ecosystem
  • Knowledge and experience in ELK administration: installation, configuration, deployment, maintenance and enhancement.
  • Experience in working in Agile way
  • Delivery-oriented, coaching and soft skills
  • Effective at understanding customer needs and translating them into highly-effectuve technical solutions
  • Coordination with product/other support teams/vendors
  • Capacity Planning and Rollout Roadmap preparation
  • Mentoring and training other engineers in the field of Data and Platform operations
  • Determine work breakdown and tasking, resolve technical issues, understand technical architectures.
  • Automation and optimisation mindset
  • Good Communications and Presentations skills
  • Facilitation and problem-solving skills
  • Proactive attitude, always on the look-out for improving your and our way of working
  • Able to express and defend his/her opinion in front of a crowd (even if it is not the popular opinion)

What we have to offer to you

A job from 36 to 40 hours and a unique offer that fits in with the times of today. We take into account your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment conditions.

To give you an idea, we will tell you about the benefits of working at ING:

  • A salary tailored to your qualities and experience
  • Flexible working hours and the possibility to work at home
  • Reimbursement for travel expenses
  • 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution comprising of 3.5% of your gross annual salary
  • 8% holiday payment
  • Personal growth and challenging work with endless possibilities to realize your ambitions
  • An informal working environment with innovative colleagues who strive for the very best
  • Progressive way of working according to the Agile method, so that new ideas come to life

Extra informatie

Fulltime (ervaren)

Amsterdam | ICT / IT / Programmeur | Fulltime (ervaren)

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