Business Innovation Expert in DLT in Amsterdam

ING is looking for an eager Innovation Expert to lead and develop the Web3 pipeline

The opportunity

At ING, increasing the pace of innovation is a strategic priority of the Think Forward strategy. We need to get faster and better at innovating so we can stay abreast of the pace of change around us. Distributed Ledger Technology (DLT) is one of the innovation enablers at ING and the Centre of Expertise DLT encompasses all of our efforts to explore and unlock its business value. As such, the CoE DLT at ING is directly responsible for all related initiatives at ING Group globally.

The CoE DLT is also responsible for identifying and piloting the most promising use cases. To do so, we constantly scope the environment for relevant opportunities, actively engage with and educate the organization about the technology’s potential as well as researching trends within the industry. This allows us to have a comprehensive approach in our delivery of business value.

We are looking for an eager Innovation Expert III to lead and develop the Web3 pipeline, for example; applying, DLT, DeFi and Web3 principles into ING’s business lines across wholesale banking, retail and group services.

The team

As a team, we work on the exploration, development and deployment of distributed ledger technology, for which you will work in close collaboration with a designated squad and other stakeholders. As a Innovation Expert III you will lead and manage our future customer journeys and optimise existing ones based on your passion for an excellent customer experience, your expertise in front-end or back-end processes, your insights into cost efficiency and your skills in automation techniques.

Roles and responsibilities

• Propose growth and strategies to ensure diversification on the set of DLT initiatives across the bank globally
• Guiding initiatives form ideation to the DLT execution pipeline
• Researching DLT business opportunities and viable income streams; including evaluation of potential Fintechs that can support ING’s strategy
• Identify DLT fit in the segments and value spaces, completing appropriate research on the prospective business and client needs
• Collaborate with design and production teams to ensure solution specifications are executed on-time and as agreed
• Become a subject matter expert on our DLT solutions, processes and operations
• Develop relationships with prospective business lines, while maintaining existing initiatives relationships
• Partner with sales teams to create winning proposals for current and prospective clients
• Building consensus and negotiating with stakeholders to ensure prioritization of DLT initiatives in QBR cycles
• Experiment with new products, technologies and services to guide the transformation initiatives into commercially live services
• Validate and measure customer behaviour and needs seeking for continuous improvements; actively Identifying and mapping business strengths and customer needs
• Engaging with the relevant reporting SPOCs, PTAs and maintain an accurate overview of advancements, hurdles and learning points within all DLT initiatives
• Monitor and disseminate the very latest market trends and technological developments
• Conduct story mapping workshops with key business representatives
• Drive internal communication, by updating and aligning demos, prototypes, walk throughs and use test results , in close collaboration with the relevant ING entities;
• Organizing online and on-site blockchain workshops and documenting the events;
• Coordinating and documenting the learnings, reporting on successes and areas needing improvements
• Proposing new or improved processes to streamline product delivery activities
• Coordinating and developing the education portfolio, to empower the education efforts both internally and externally

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Relevant experience in Product Management
• Experienced in Agile frameworks, Spotify Engineering Culture is a plus
• Experienced on usage of SNOW, JIRA, Trello, Miro or Confluence
• You are driven and proven customer focused

• You love collaborating with different people but are also able to function autonomously
• You take initiative and make things happen thanks to your problem solving skills & ‘can-do’ attitude, quickly & accurately
• Project Management skills (budget, capacity allocation, strong negotiation skills)
• You are fluent in English
• You have a master degree or equal by experience
• Having backbone
• Skilled in bridging the gap between business and IT and good understanding of both (tech savvy)
•  3-5 years relevant work experience in the field of B2C/B2B market.

• Good understanding of web3 and its subsets
• Experience in collaborating with international distributed teams
• Second line knowledge on compliance, risks or legal is a plus

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster

Questions?

Contact   Robin Heerma (robin.heerma@ing.com)   for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.