Service Owner portfolio management in Amsterdam

COORF Global Services is looking for a Service Owner on portfolio management for the GS organisation within COORF.   

You have an end-to-end process mindset, identify interdependencies between processes easily and have a strong drive to optimise and innovate?

Role and responsibilities 

As a Service Owner within the Business Partnering circle, you work closely with numerous stakeholders (Global Services circles, Tribes, Business partners, IBSS locations, KPMG etc) to optimise and innovate the portfolio management within the GS domain. You will coordinate the QBR process and monitor the change portfolio for GS.  

You are therefore constantly looking for new technologies, tools and/or market developments (within and outside ING) to improve your service and ensure it is future-proof. As a Service Owner, you determine impact of proposed changes and take timely decisions, in line with the organization’s long-term strategy and KPIs.

You monitor service levels performance, identify bottlenecks and take timely actions to structurally solve them. You manage to get your message across and are not scared of facing resistance. You are the ambassador of the Global Services vision across COORF organization and beyond and stakeholders see you as a valuable partner to achieve common goals. Strong collaboration, communication and stakeholder management skills are therefore a key to fulfilling the role of a Service Owner successfully.

• Responsible for portfolio management within the GS domain
• Cross-circle & outside GS oriented - work with various stakeholders (Business Partners, Tribes, Global Services Circles, IBSS locations) to align on strategies
• Track service level performance and set priority to improve it
• Make use of new technology, standards, tools and/or market developments within and outside ING Use data analytics to determine improvements
• Optimize Data Quality
• Determine impact and drive decisions, in line with the organization’s long-term strategy & KPIs
• Service governing & backlog management
• Support onboardings
• Be SOX and MSFRR compliant
• Provide Knowledge Management

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Furthermore, you have:

• (University) degree in relevant field
• Over 5 years of relevant experience  
• Strong process management skills – e.g. Green belt or similar degree
• Sound knowledge of the COORF Tribe and GS processes  
• Affinity with IT systems
• Strong communication and collaboration skills
• Stakeholder management skills
• Strong analytical/problem solving skills
• Clear vision

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions .  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience 
• 24-27 vacation days depending on contract 
• Pension scheme 
• 13th month salary 
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary 
• 8% Holiday payment 
• Personal growth and challenging work with endless possibilities 
• An informal working environment with innovative colleagues 
• Work Agile, so new ideas come to life faster 

Want to apply directly?

Please upload your CV and motivation letter by clicking the “Apply” button. 

About us 

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!