MCO OPS Engineer in Amsterdam

ING is looking for a MCO OPS Engineer

We are looking for a OPS Engineer to become part of the Compliance Chapter within Group Services.

You will actively monitor, manage, study, test, and run the application within the Functional (MCO) squad, noting the detailed technical behaviour and performance across all aspects of the application to proactively identify and prevent operational problems. The OPS Engineer is expected to understand the detailed workflow of the Application and the detailed technical behaviour of Application Servers and Databases and will participate in the squads SCRUM processes.

In addition, it is important within this position that the engineer has functional knowledge and is also able to tackle functional activities.

The members of the Compliance chapter are active in different squads in the Risk COO domain and are working in an agile way together with Risk COO colleagues in BusDevOps teams. This area is going through a time of many developments and changes, making it a dynamic area in which there is lots of opportunity to learn, grow and excel.

Who are you?

You are a driven IT specialist with excellent analytical skills. You are ambitious with what you  and your team want to achieve.  You have very good social and communication skills. You feel a personal responsibility for the quality of your application and its reliability, and you work together with your colleagues across your domain, including colleagues from the infrastructural department. You recognise problems and work to solve them by yourself and with other ING colleagues. You have a have a 'no nonsense' getting-things-done mentality and a 24x7 mind-set.

What will you do? What are you responsible for?

• Deploying and running a Production system, and provide day to day Level 1/2 support for your Application and underlying infrastrcuture.

• Understanding any expected changes in behaviour after a specific Release, and taking appropriate action if actual behaviour is not in line with what was expected.

• Specifying, testing and executing deployment and roll-back scripts.

• Understanding the detailed functional behaviour of your system under normal and peak loads.

• Specifying, creating, and executing the Performance and Operational Acceptance Tests including High Availability and Disaster Recovery Tests, with the support of the Dev Engineer.

• Understanding the behaviour of your Application in failure scenarios, and driving improvements in line with ING’s Reliability objectives.

• Understanding and monitoring the entire technology stack your Application is running on.

• Ensuring your team and your Application fully support ING’s implementation of the Service Transition and Service Operations ITIL processes including Operational Risk Control (ITRMP).

Your profile

• Your key competencies: excellent team player, persistent, service oriented, customer centric, eager to learn.

• You like to understand the application functionally and to support the users in this (Handle tickets etc)

• Experience in Vendor management

• You love to deep dive technology, searching for root causes of issues and incidents and to resolve them.

• Knowledge and experience (3- 5 years) with Operations activities (ITIL).

• Experience (3- 5 years) with integrating commercial off-the-shelf applications within complex domains.

• Experience with scripting languages and automation of manual activities (testing, deployment)

• Experience with monitoring end/or debugging.

• Good knowledge of implementation of security measures (knowledge of ING IT Minimum standards and controls (ITRMP))

• Flexible with respect to working pattern/ hours.

• Great English communication skills, verbal as well as written.

Furthermore, you adhere to the ING values and it is evident for you that your behaviour is fully aligned with these values. You are also prepared to take the Banker's Oath. For more information, please visit

What we offer

• 36 hours contract

• Job scale 9 or 10 depending on experience

• Professional working environment