OPS engineer in Amsterdam

OPS engineer for Microsoft application management and security administration

What are we looking for?

Within the COO/Group Services/Risk organisation, the Asset & Liability Management (ALM) team is looking for an Operations (OPS) Engineer to technically manage and support a platform with Microsoft-based applications and IT components. Also, maintenance and documentation of security control measures are part of the role.

Your work environment

To enable ING’s monthly financial forecasting processes and to support ING stress tests, the ALM platform has been set up. The platform is used by ING business lines, Financial Risk, Finance and Bank Treasury for replication modelling, risk centralisation, stress testing and financial forecasting. Technically, the ALM platform consists of an in-house developed data staging area, based on MS SQL Server, C#, Azure DevOps, other Microsoft components and an off-the-shelf application running on Windows OS.

Further development of the ALM platform has been prioritised by higher management as one of ING’s most important strategic worldwide objectives. In the previous years the ALM platform has transformed into a group-wide standard, and step by step our department is onboarding new countries – and in parallel our teams are growing.

Your ALM team is a so-called BusDevOps squad, combining expertise of business, IT and OPS specialists. The team works according to Agile scrum, which means that work is sliced and planned in sprints, and as a team you take responsibility to deliver value according to sprint planning. Together with your team, you are responsible for supporting a stable, standardized, and secure ALM platform. And together with all stakeholders, you jointly work towards the combined goal: have all the ING offices worldwide use one ALM standard.

Job description and responsibilities:

• Responsible for coordination of features or projects related to the IT components of the ALM department and underlying infra

• Responsible for availability, performance, security, and lifecycle management of the applications, Windows Server, Citrix, and MS SQL databases with SSAS and SSRS components.

• Translate Security policies into requirements, implement and document security measures

• Explain Security requirements to stakeholders

• Carry out upgrades and clean installs, remove redundant databases, carry out patching, analyse capacity issues, structure processes, run (C#) scripts

• Responsible for managing and carrying out all deployments on the Production and Acceptance environments

• Align with ING Infra and ING Private Cloud departments where needed, e.g. about keeping Azure Devops and CMDB in line with infra changes, patches, memory/CPU allocation, backup and restore, disaster recovery testing, security event monitoring

• Facilitate the monthly business processes of the user groups. To do so, closely cooperate with end users and the Business Analysts in your team. Analyse, coordinate and resolve incidents, implement changes

• Coordinate user management of the applications

• Coordinate, carry out and document IT security test procedures, e.g. related to SOX or other regulatory requirements

• Where requested, be a sparring partner in projects which are led by the Developers in your team, e.g. to ease future support and maintenance of new developments.

Your profile

• Minimum of 3 years in application management, operations or infra roles, dealing with MS SQL Server and Windows Server

• Team player

• Pro-active and hands-on attitude, quick learner

• Analytical mindset, you bring structure in complex situations

• You peel down technical problems, determine root causes, estimate risks, and based on information and analysis you implement the best suitable solution

• You are service oriented and communicate and in a natural way you align with a wide array of global stakeholders such as your team members, ING Infra, and end users.

• Willing to learn and understand business requests. You develop new insights and drive towards results

• Educated and capable to understand English security policy documents

• Fluent in Dutch and English

• Bachelor or Master degree

• Understanding of, or at least interest in the following:

  • Standards in IT Security

  • Deployment processes in CDaaS and cloud environments

  • An Agile/Scrum way of working

  • Financial processes.      

What do we offer?

• Experience in working on one of ING’s most important worldwide programs

• Your work enables you to develop yourself in areas of IT, IT Security, risk management, IT management, and Agile/Scrum roles