Product Designer Web and Mobile SDK in Amsterdam

We are looking for a Product Designer / Feature Engineer with a drive to enable ING Engineers globally to speed up their software delivery and achieve the state-of-the-art differentiating customer experience.

ING’s Touchpoint Platform is at the heart of ING’s Strategy providing the capabilities that enable our business to create scalable business applications out of reusable services across ING and Third Parties. The One Experience product area is part of the Touchpoint Platform and contains 3 major products: A Unified Design System, Content Management as a Service, and the SDKs for Web and Mobile.

The SDKs for Web and Mobile

The SDKs for Web and Mobile enables users to build a differentiating customer experience by offering unique and proven high-quality front-end components and tooling to set up web and mobile apps. By consuming it, users adhere to the ING Global Visual Identity and software quality standards. It is at the heart of the front-end community. Features of the SDKs are, among others: a configurable app framework (micro front ends), core and security libraries, dev tooling, and a hybrid framework. Via the web and mobile applications that have been built with these SDKs, you will reach millions of users.

This is what you will do. Be prepared.

To achieve success and great results, you are one with the business. Starting with your feedback and requirement meetings with the user board, you will present back your updated product plan to contribute to your and your users’ goals. To deliver the product features, you will work with three multi-disciplinary scrum development teams. You need the expertise of the squads to work on timeliness delivery of the SDKs for Web and Mobile features.

Your work loops from short to the medium-term horizon and vice versa. For the medium term, you align with a central product owner on the right value creation by determining valuable and sustainable change on the web and mobile standards needed for ING in the future. You determine in time what to initiate upfront before the identified value, needs or problem arises.

And that’s not all. So, you will work in an ever-changing environment in a multi-team scrum setup of three squads, three feature engineers, and one central product owner. This means that you need to learn quickly, be alert and adapt to reality. Finally, if you want to be the best, you daily pay attention to continuously changing reality. Therefore, you balance the work needed to be done for your product development that has the most business value.

Ultimately, you are driving web and mobile development so that ING squads globally can accelerate and deliver a differentiating user experience to ING customers.

Responsibilities:

• Use design thinking methods, tools and processes for product discovery
• Lead and deliver projects of large and ambiguous scope
• Take broad, conceptual ideas and turn them into something useful and valuable for our engineers and more than 30 million end-customers
• Design flows and experiences that are incredibly simple and elegant
• Lead on strategic decisions around the future direction of SDK product features
• Give and solicit feedback from designers and a broader product team in order to continually raise our bar for quality, while also taking on mentorship
• Lead a partnership with product area leads, UX designers, engineers and architects to oversee the engineering experience of a product feature from conception until launch

Your personal “backpack” should contain:

• Extensive experience building and shipping applications or software at the level of whole features/products that encompass an end-to-end experience across a variety of platforms
• Extensive experience in interaction design with ability to define how an experience should behave based on understanding people's needs, plus consideration of how this innovation will scale. Use appropriate prototyping tools to demonstrate how a particular flow or interaction will work
• Evidence of strategic product thinking with the ability to develop product goals, identify opportunities, and make decisions based on the impact to people and the company
• Ability to represent work to a broader product team and other leaders, clearly and succinctly articulating the goals and concepts
• At least 3 years experience in a similar product design role within a large-scale Agile organization, with multiple Agile scrum DevOps teams, and well recognized multiple achievements in the delivery of value in IT4IT epics.
• Experience with the creation and implementation of standardized web and mobile frameworks within large companies.
• Excellent communication skills (both verbal and in writing) and storytelling capability in fluent English, clearly articulating the rationale and links to a defined strategy and goals to large groups.
• A team player with ‘we mentality’ and strong organizational and problem (impediment) solving skills.
• Result and delivery-oriented mentality. You take it on and make it happen.
• Eye for the customer journey, customer needs, and outside market developments.
• Legal and risk awareness.

If you tick the bigger part of these boxes, then we are looking for you!

Furthermore, you adhere to the ING values and it is evident for you that your behaviour is fully aligned with these values. You are also prepared to take the Banker's Oath. For more information, please visit

What do we offer?

One of the most advanced IT environments in the Netherlands. ING is an innovative bank, so we need people who are real innovators. Because within ING our people are the engine for ING´s growth and success. You will work closely with national and international IT experts and you will have enough space to develop yourself even further.

• Excellent salary
• Benefits: 13th month, free Public Transport Card, Pension scheme, etc.
• Visit courses and conferences that fit your personal development
• Inspiring colleagues in an international working environment