Lead Change manager Tech/DBNL in Amsterdam

Would you like to lead the change in one of the most innovative banks in the world?

We are looking for a Lead Change manager within Tech/DBNL, NL Engineering Enablement.

As ING, we are empowering people to stay a step ahead in life and in business and encourage you to ‘do your thing’. We are a global company with an agile way of working. Our technological platform is at the heart of ING's strategy, providing rapidly the capabilities that enable our business to provide scalable business applications while safeguarding our security and operational resilience. With technology changing rapidly, we as NL Engineering Enablement want to be the enabler for Tech NL. We focus on SRE, testing, and overarching projects.

The change manager is one of the crucial roles in the Engineering Enablement Area and plays a key role in ensuring that changes are managed within the rules of the process.

In the Global Job Profile, the roles mentioned as Process Experts which cover the summary job description as Designs and supports achieving the organization's vision by improving efficiency and effectiveness, quality and time, and customer and employee satisfaction of ING's end-to-end processes to enable the delivery of easy and uniform processes across the organization that are compliant.

This role chairs the change management board of Tech/DBNL and represents it in the Global Change Management Guild and Cross Domain Control Board. As a process owner of Tech/DBNL, the Change manager participates in the preparation of the walkthroughs with the First Line Risk team and audits such as CAS, KPMG, or ECB. In a nutshell, this role is the go-to-person for topics related the change management as a representative of Tech/DBNL

If you have excited about the role, then please apply for this position.

What you will do

Do you feel attracted by the type of roles mentioned above? Then read on!

As our new Chairman of the change management board, you lead the change management board which exists 5 change managers. You will be one of the spokespersons for the change management and the point of contact for (senior) management. This will be approximately 70% of your time. Next to that, for 30% of your time, you will be working as Senior Change Manager. You will align with senior IT management (CLs, IT(A)Ls, and CIO) and might regularly participate in the management and stakeholder meetings, but also go into discussions with Domain engineers related to the change management request.  We do get our hands dirty, meaning we are not dictating to squads what to do, but we try to understand them and enable them by putting in the effort to solve the challenges the squads run into. When the squads experience issues they cannot solve themselves and it impacts progress on the initiatives that you drive, they might come to you for help. You do not always have to solve it yourself, but you will take it on and make it happen, you will involve the right people and make sure the issue is solved.

This position covers two roles. Please kindly find the roles and responsibilities.  

Chairman role for the Change Management Board for DBNL

• Chairing the Change Control Board of DBNL
  (Gathering of the Change Managers of DBNL, preparing the agenda; inviting if needed other participants; discussing ‘the process’ in general, improvements (on tooling, reporting, process, wow), high-risk changes, process-deviations on changes from last week, the share the agenda of the Cross Domain Change Board, feedback from Config Mgt Guild and Change Mgt Guild, other business)
• Representing DBNL in the Cross Domain Control Board
• Representing DBNL in the Global Change Management Guild
  (discussing new releases of and improvements on ServiceNow, aligning on subjects like the Process Control Standard (PCS) or Minimum Standards, helping colleagues outside DBNL with tips and tricks
• Participating in (preparation of) Walkthroughs
• Participating in audits, like from CAS, KPMG or ECB

Change Manager role for the Customer & Data Domain

• Helping squads within the domain to manage their changes within the rules of the process, as pragmatically as possible
• Checking the quality of the changes executed in the domain
• Chasing changes that are overdue closure
• Educating engineers/squads regarding the Change Management process and everything around it
• Participating in the weekly MT meeting and reporting about process quality
• Advising management on process issues
• Being in general a source of information for the whole domain

If you have experience in a change management role and the role definition matches your ambitions, Then please apply!

You report to SRE Chapter Lead in NL Engineering Enablement

Further details

• Start date to be discussed, but the sooner the better.
• Location is Amsterdam, Acanthus. You will be able to do much of your work from home.
• No need to write a lengthy application letter. Though it is allowed of course and might help to get our conversation-starting, it is also OK if you apply simply by submitting your CV.

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.