Work full time as a Portuguese Customer Service and Tech Support Specialist in Heerlen

What are you going to do:

Just picture yourself totally into this important project, and boom! Out of the blue, your laptop crashes, leaving you in a major frustration zone. Ugh, talk about a buzzkill! But hey, don't sweat it, there's a way out – reach out to the tech support team and kick that annoying bug to the curb! As a Portuguese Customer Sales and Tech Support Hero, you have the awesome opportunity to save the day by helping customers troubleshoot and fix their crazy technical problems.

Check it out, there's this European branch of a UK based company nestled in the surroundings of Heerlen, near Maastricht, and they're on the hunt for Portuguese-speaking tech wizards like you. This branch is all about providing top-notch customer care after the sale, handling returns, getting the new products out there, and giving killer support before and after the sale in a multilingual call center.

So, as a Portuguese Customer Sales and Tech Support Hero, you'll be in charge of delivering a pro and friendly service, covering all the tech, sales, and tracking stuff. That means you'll be in contact with customers day in and day out, giving them the lowdown and super helpful tips to tackle their gnarly tech issues.

 Check out what you'll be doing:

• You'll be the go-to person for handling customer inquiries and resolving their problems via email, ensuring that their concerns are swiftly and effectively addressed.
• Get ready to keep our customer database in top shape on our special admin platform. This means ensuring that orders, sub-orders, and credit notes are created, updated, or modified whenever necessary, and that everything is well-organized.
• Get your payment processing skills ready because you'll be responsible for handling transactions with accuracy and managing refund requests efficiently.
• Get ready to be a team player! You'll be collaborating closely with our production and administration teams, working together to coordinate order fulfillment and tackle any unexpected challenges that may pop up along the way.
• We take customer satisfaction seriously, so you'll be monitoring and analyzing customer satisfaction metrics to keep track of our performance. Your valuable insights will be used to provide regular reports to management, helping us continuously enhance the quality of our services.

So, if you love tech and has a knack for finding solutions, we absolutely want to hear from you! Don't miss out on this opportunity to join our team. Apply now!

#Multilingual

What we offer:

• a full-time position as a Portuguese Customer Sales and Technical Support Advisor;
• a gross salary between € 1800 and € 2200 per month;
• professional extensive training about the products and technical matters;
• A familiar and informal work environment;
• a canteen equipped with all the confort, including a console to play videogames.

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Status

Inactief

Education Level

MBO

Location

Heerlen

Working hours per week

38 - 40

Type of Contract

Fulltime (startersfunctie), Fulltime (ervaren)

Salary indication

Tussen €1.800 en €2.200 Per maand

Responsible for

Technical support, technical advisor