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Software Engineer Customer Services in Utrecht


With 7 million customers and 15 million unique products bol.com is a textbook example of a big data environment. This environment is developed and maintained by 60+ Scrum teams; the corporate-wide drivers behind our innovation and customer satisfaction. Because bol.com ‘breathes’ IT, our IT professionals get every opportunity to grow and distinguish themselves.

As a Software Engineer CS, bol.com thinks and works customer centric. As a Software Engineer Customer Services you are going to be part of a team that works on making contact processes more personal. At the same time, it is important that personalization initiatives are rolled out scalable. And that all customer channels are optimized efficiently and synergistically. To be able to do this we use Artificial intelligence more and more. You will have a huge impact on the daily life of thousands of users! And by doing so, you’re helping out creating the best experience for the bol.com customers!

Your role

  •  Developing clean and high-performance code for thousands of user
  •  Improving performance of our ‘Customer Servies tooling’ and increasing scalability
  •  Coaching, inspiring and engaging team members, discussion partner for business unit
  •  Have direct contact with your users, figuring out their needs and wishes

Who you are

You are an ambitious software engineer who contributes significantly toward realizing our ambition to deliver the best customer service experience for users. Your solutions will be used by thousands of users on a daily basis. Together with your team, you develop, realize and maintain diverse IT solutions. A challenging position that requires all of your hardcore IT knowledge (Java, databases) and communicative skills. Together with your Scrum team, you develop, realize and maintain diverse IT solutions. You analyze rapidly changing business requirements, translate needs into clear specifications and make these specs come to life; from proof of concept to deployment. Although you are a Java specialist, this position beacons you to cross boundaries into other areas. You will working with Business Intelligence, you will be a tester, resolve backlogged user stories, and play a part in the discussion and implementation of future-proofing our architecture, with utmost consideration for scalability.

Must haves 

  • Bachelor’s level
  • You are an experienced Java developer
  • Interest in large data volumes, intensive asynchronous data transmissions.
  • Interested in Business and Artificial Intelligence 
  • You have experience in an Agile environment
  • Team player with a healthy sense of responsibility and ownership
  • Affinity with the Customer Service Business

Your work environment

Bol.com offers an IT-driven work environment in which Scrum and Agile are the principle organizational standards. Thanks to development processes, congresses, hackathons and – last but not least – constant feedback from team members, you can expand your professional horizon at record pace. A mix of cutting edge and proven technology? An open, informal setting that encourages and rewards initiative? A ‘think future, act now’ philosophy geared towards continuous delivery? Choose your own devices (CYOD) & tools? Welcome to bol.com!

Check out our for the newest blogs in IT at bol.com.

Extra informatie

Fulltime (startersfunctie)

Utrecht | ICT / IT / Programmeur | Fulltime (startersfunctie)

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