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CRM System Analyst in Renswoude

CRM System... Do you like complex challenges and issues? Do production problems give you healthy excitement rather than stress? Do you have sharp analytical skills...


CRM System Analyst

Do you like complex challenges and issues? Do production problems give you healthy excitement rather than stress? Do you have sharp analytical skills and IT knowledge in the field of CRM systems? If so, we'd love to hear from you!

As a retailer, our biggest challenge is getting to know our customers as best as we can. Who are they? Where do they come from? And, most importantly, how can we serve them even better? In your role, you would provide a solid basis for Customer Insight with Siebel CRM. Not just for one retail formula, but for all of our international retail formulae at the same time.

As CRM System Analyst, you would ensure that the Siebel CRM application runs smoothly in all of our European business units. These include Kruidvat, Trekpleister and ICI PARIS XL in the Netherlands, Marionnaud in France and Spain, Superdrug in the UK and Watsons in Ukraine.
From implementation to operational management, you would be as steady as a rock for your colleagues. You would spend roughly half of your time helping them out of acute Siebel CRM-related problems. The rest of the time, you would be applying your IT knowledge and analytical skills to search for long-term solutions. A lot of your work would be focused on details and Siebel tables. Thanks to you, we would have the correct data available to take the right steps strategically.

As part of a small team, you would be involved in new developments and projects from beginning to end, alongside your colleagues. This means that your daily work activities would include:

  • helping the application run smoothly in terms of availability, performance and data quality;
  • technically managing our Siebel environment, in conjunction with Adobe Campaign and report environments;
  • translating users' complex issues into clear answers;
  • functionally designing solutions for new or updated functionalities;
  • testing solutions built by us and our suppliers;
  • supervising and supporting our European business units, both operationally and with user acceptance testing;
  • adapting to the right developments in the field of CRM and Siebel CRM.

The position is based at the head office of A.S. Watson Benelux in Renswoude, and you would visit our European branches once per year.

  • At least a HBO (hoger beroepsonderwijs, higher professional education) level of education.
  • Proven experience of working with a CRM system, preferably in a retail organisation, and at least two years' experience of a CRM system's technical devices.
  • Proven knowledge of SQL.
  • Good command of written and spoken English, knowledge of the Dutch language is a plus.
  • Sharp analytical skills and the ability to think outside of the box.
  • The ability to find the right balance between effort and the expected result, or in other words, a pragmatic approach.
  • Knowledge of Siebel and/or Adobe Campaign would be an advantage.

You have a customer and result-oriented way of working, and like to get stuck into the task at hand. You have good listening skills and know how to convey your message to others. You also understand that a small change at one end of a complex system can have large consequences on the other end. You can easily get to work on the small details, while keeping the bigger picture in mind at the same time. This allows you to prevent problems at an early stage. If you encounter a sudden change or a situation requiring urgent action, you keep your cool and easily switch between tasks to come up with the right solution.


As CRM System Analyst, you form part of the IT Europe Group, the department that facilitates all our European business units in the IT field. We upgrade our software and hardware each year, so we always work with state-of-the-art systems and can operate with the required flexibility in the market. Every day we go in search of ways to improve and innovate the systems that are in use. At A.S. Watson, we do this ourselves: we develop our own software, build our own systems and roll them out ourselves. In other words, your work truly has an impact: everything that you do can be traced back to full or empty shelves in the stores, short or long lines at the register, etc.

What do we offer you besides this inspiring work environment?

  • A job with a successful international organisation that is constantly evolving and where we work with top brands. We can guarantee you one thing: you’ll never be bored with us!
  • A good salary appropriate for your professional and intellectual ability and experience and 30 vacation days on a full-time basis… you’ll also enjoy a staff discount at Kruidvat, Trekpleister and ICI PARIS XL.
  • Ample opportunities for development and advancement: our organisation’s growth and success means we can always offer talented employees the opportunity for growth and advancement in the future.
  • An informal, no-nonsense work ethic: results matter, but the same goes for mutual respect and a pleasant work environment.

You must live up to your promises. At A.S. Watson Benelux, we not only believe this, but we also do it. Our HR policy has won several prizes, including the HR Proffie and Top Employer. This implies that we not only invest in an excellent employment conditions package and great working conditions but also in our colleagues. You don't merely work for us, but we also give you the opportunity to grow to the level that best suits you.


For more substantive information on this position, please contact Natasja van Dijk, Teamlead CRM Systems, on telephone number: 0318 – 579021 or René Kip, System Analyst, on telephone number: 0318 – 579068.

Agencies: you can put down the telephone, we’ll take care of this one ourselves.

Je bekijkt de volgende vacature:CRM System Analyst

Extra informatie

Fulltime (startersfunctie)

Renswoude | Gelderland | ICT / IT / Programmeur | Fulltime (startersfunctie)

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