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Manager IT Operations in Diemen

Why this job is a gamechanger for... We want to be a customer value champion with great customer experience. Our IT plays a crucial role in that; it needs to be fast, reliant and flawless. In essence, the Manager Operations’...


Why this job is a gamechanger for You

We want to be a customer value champion with great customer experience. Our IT plays a crucial role in that; it needs to be fast, reliant and flawless. In essence, the Manager Operations’ job is all about assuring awesome IT. You will do that in the fast-moving, ever dynamic world of Tele2, with a team of about ten professionals, managing all aspects of the IT service operations and support in close collaboration with your stakeholders, delivery teams and our Tele2 Group Shared Operations.

Because you’re You....
  • You manage all aspects of IT operations, customer support and service delivery;
  • You serve as a point of contact between local business units, local IT and Tele2 Group support teams;
  • Your purpose in live is customer service excellence and improving on this day by day;
  • You manage Software Assets in accordance with company-wide procedures;
  • You make sure agreed Service Levels are met;
  • You manage incidents and problems;
  • You support releases and operational readiness of all changes delivered by our delivery teams;
  • You lead a team of 10 professionals in the area’s of application management, chain management, problem management and operational readiness.
These are the people taking on the challenge with You

Barriers prevent people from being their best selves. That’s why it’s our mission to break through these barriers in the telecom industry. Everyone should benefit from a connected life, don’t you agree? The IT department makes it all happen. We support our operations and customers with excellent IT to deliver and excellent customer service. Customer-facing Web- and App applications, Customer Relationship Management, Billing, Network Support systems; we’ve got it all covered. Small teams, professionals from around the world, and an impressive challenger quality. How else can we support more than a thousand internal and millions of external users? This is where we make an impact.

Why we need You

Tele2 is a challenging company to work for. We work harder than most. Why? Because our customers deserve to get what they need. That’s why we need people who challenge outdated mindsets. People who think fast and rewrite the rules. Who have a fierce ambition to bring change.

We’ll start getting excited if you have
  • 7+ years of management experience in a production IT operations environment;
  • 5+ years of experience leading a technical workforce;
  • A degree in Computer Science, Information Technology, Project/Program Management or equivalent work experience;
  • Strong working knowledge of IT software and applications used in the Telecom sector (e.g. CRM, Billing, Ordering, Provisioning and Rating platforms, etc.);
  • Excellent knowledge of Agile Scrum and DevOps way of working;
  • The ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment;
  • The willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations.
We like You. Can we keep You?

Click the button below and apply for this position. Dreams are waiting to come true!

You will be doing your best for Tele2. Naturally, we want to reward that!

We believe in a connected life. For our customers and our employees. You create your workspace. At the office? You’ll be in good company! At home? Be sure to do the dishes while you’re there. The more people, places, and things are connected, the more value is created. For all of us.

You can also look forward to seriously funny colleagues, considerable discounts on our products, regular exercise with the Tele2 Health Club, and, of course, a salary, holiday leave, and generous bonuses. Still not enough? Check our website!

Curious to find out more about the Tele2 culture? Follow us on social media and discover how we keep challenging the world. Or you’re always welcome to stop by for a coffee at our office. #WeAreTele2

Still reading? Then we’ll leave you with a little bit about Tele2

Although we might not be a start-up (we do have awesome macchiato’s), we do behave like one. Tele2 is and always will be a challenger. For over twenty years, we have been providing our customers with the service they deserve. And these days we’re on a mission to make a connected life completely carefree. We want to get rid of constraints that prevent people from being their best selves sooner rather than later. That is carefree living as it is meant to be. Because it can be. Are you ready to take on this challenge with us?

Extra informatie

Fulltime (startersfunctie)

Diemen | Noord-Holland | ICT / IT / Programmeur | Fulltime (startersfunctie)

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