Service Designer in Amsterdam

We are looking for an experienced service designer who can help us define the present and future of our product. 

TravelBird is on a mission to radically simplify discovering new places. We inspire people with unique experiences all over the world, allow them to buy complete trips through a simple booking process, and we are their single point of service throughout their entire journey.

To execute this mission, we’re looking for an experienced designer that adds a specific set of skills to our team. We need a designer who works with us and our stakeholders to structure our product and content in a way that improves our traveller’s experience, and sets us up for scale. A designer who can help the company with customer journey thinking, making everybody see our product from the traveller’s perspective and provide frameworks for alignment between teams.

In this role, your day-to-day is spent with the product teams across the customer journey (Inspire & Discover, Easy to Book and Travel Experience), working in close cooperation with our head of design, product designers, product managers, engineers and researchers. You’re also closely collaborating with teams such as Category Management, Editing, and Marketing.

You are part of the design team, which additionally consists of the three product designers, one communication designer, and our head of design, , who you directly report to. Working in a team of six designers means you can have a significant impact on the product from day one.

You are the glue between the design team and the rest of the organization, structuring and improving our product along the traveller journey.

• You relentlessly identify opportunities to solve problems for our travellers at any point in the traveller journey.
• You team up with stakeholders in the organization to structure our product and content by creating information architectures, sitemaps, content models, and more.
• You work with other designers, product managers and engineers to make sure there’s a system behind everything we do.
• You create and maintain customer journey maps and other frameworks to create alignment between teams across the organization.
• You join forces with our research team on discovery-type research projects to uncover new opportunities and inform early-stage projects.
• You organize and facilitate design workshops for stakeholder of ongoing projects.

You are a creative and energetic designer who is excited to apply their skill set to a complex problem and have a big impact on a product that is live in the market.

• You are a system-thinker with demonstrable experience doing service design, information architecture and interaction design for an existing product.
• You are skilled in customer journey maps, experience maps, storyboarding, and other tools to capture knowledge and create alignment along the traveller journey.
• You have experience being in-house at a product company, working with stakeholders to create synergy between business and design.
• You have a customer-centric mindset and experience doing design research.
• You are a proactive and independent designer who is able to plan, scope, and execute their work independently.
• You are collaborative, communicative, and excited to teach your peers the unique skill set that you add to the team.

At TravelBird we believe that every day presents a new chance to grow. We challenge our people in a focussed, creative and pleasant environment. TravelBird believes in a positive and responsible way of working, whereby we strive to improve every day. Our aim is to bring back the joy to travel. This is clearly reflected in our open, social and entrepreneurial environment. Here, we learn from each other and value trust more than focussing on hierarchy. We create joy for the customers and a joy for employees. It’s not just a job. It’s a working experience you will love to wake up for every day.