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Servicedesk Technician in Amsterdam

Beschrijving

Your typical day includes:
  • Being the 1st line support for all our 100+ stores in more than 20 countries and the head office in Amsterdam: from hardware to software, from telephones to networks and from applications to telecom
  • Being responsible for the phone and email registration as well as for creating user documentation, analyzing and solving any technical issues directly and quickly
  • Providing support in shifts from 8:00am to 4:00pm, 9am to 5pm, and from 4:00 pm to 12am from Monday to Saturday. On Sundays we help our colleagues from 10:00 - 17:30
This job might be for you if you have:
  • Experience in a service function in 1st line support: helpdesk, call center, retail
  • Knowledge of TCP / IP
  • Experience with Desktop support and telephony -Windows, iOS, iPhone and Android
  • You speak Dutch and English well, both orally and in writing
  • Know what the basic concepts are within ITIL and what the processes do
  • Knowledge of the basic office products Word, Excel, Powerpoint and Outlook
  • Familiar with Active Directory and how it works
What do you get in return?
  • Autonomy - we don't care for needles signing off and want you to get things done.
  • Opportunity - make an impact on the company globally in 20 countries and 100+ stores
  • Growth - we consider your potential at least as valuable as your current skill set. We want you to grow and to learn. We will help you to do so.
  • Corporate Social Responsibility- we are committed to doing business in a sustainable manner. That's why we aim to only work with suppliers that meet the internationally recognized standards of the International Labour Organization.
  • Style - Opportunity to work with a beautiful, high-quality product and 20% discount on all Suitssupply products
  • Work in genuine international workplace with over 20 nationalities
  • Subsidized lunch 5 days / week
  • Choose your own device (and OS)

Extra informatie

Plaats
Amsterdam
Dienstverbanden
Fulltime (startersfunctie)

Amsterdam | Noord-Holland | ICT / IT / Programmeur | Fulltime (startersfunctie)

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