You are an energetic DevOps Engineer with a passion for IT Infrastructure and positive can-do mind-set. You are a team player working as a core member of a multidisciplinary and cross-functional squad with end-to-end responsibility for selected infrastructure services. Close collaboration within and across the squads and with the consumer is of utmost importance for you.
You are responsible for the availability of the service of your squad, you identify and analyse problems and takes the lead in solving incidents, collaborating with your squad’s Dev Engineers. You continuously strive to improve yourself and your colleagues in the DevOps way of working. You have a broad and diverse set of competencies that allow you to operate, maintain and test the standardized and highly automated infrastructure services of your squad, and that allow you to automate as much of the operating and maintenance work as possible.
What you do (Capabilities)
You maintain consumable infrastructure services to the Local NL consumers together with your squad and Infra Area. You are able to move all typical user stories and tasks from “To-Do” to “Done”. Especially you focus on:
1. Maintain full infrastructure service to the consumer
a. Maintain consumable standardized infrastructure services (resilient, high quality, highly automated and up-to-date)
b. Automate all repetitive or error-prone operational activities
c. Support and educate consumers on using the standardized infrastructure services (consumer is responsible for their own instances)
2. Apply and improve DevOps way of working
a. Implement user stories from backlog as agreed with the Product Owner
b. Participate rigorously in DevOps rituals (e.g. daily stand-ups, sprint planning, sprint review, retrospective, peer reviews)
c. Continuously improve yourself, your squad and the service
i. Conduct root cause analysis to identify service improvements
ii. Actively ask for feedback and coaching for improvement
iii. Provide feedback to squad members to avoid waste
d. Collaborate within and across squads to understand your services end-to-end
Competencies - Skills
1. Broad understanding of technologies and consumer needs
a. Knowledge across stack, technologies and ecosystems
i. Technology stack and tools of the respective service of the squad
ii. Technology of interfacing squads and consumers to achieve end-to-end view
iii. Impact of different factors on performance and capacity of services
iv. Technical implications of Security and Risk principles
b. Clear understanding of consumer context and needs, as well as the value-add of your service to the consumer
2. Working-level knowledge of Agile and DevOps practices
a. Understanding of the Scrum methodology (e.g. backlog and spring planning, review and marketplace)
b. Knowledge of Lean practices (e.g., waste identification, visual management)
c. Deep knowledge of DevOps way of working (e.g., continuous delivery, cross-functional team set-ups, development of cross-skilled squad members)
Competencies - Behaviours
1. Mindset of openness and willingness to try new ways of working and technologies
a. End-to-end ownership mindset
i. Strong team player who takes responsibility
ii. Independent and autonomous in completing tasks
b. Mindset of continuous improvement of the service and way of working
i. Reflects upon behaviours and performance to proactively identify improvement areas
ii. Strong problem solver to structure and improve complex situations
iii. Coaches others to help their individual development
Your education and background
• Professional and intellectual IT ability at university level - at least Bachelor's degree
• Experience from working in high performing Agile IT teams
• Track record of successfully automating operations of software products
• Certifications and/or proven proficiency in one or more programming/scripting languages
• Excellent undersanding of Dutch and English
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