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IT Area Lead CS, Data management, Cross Product Tooling & KYC in Amsterdam


If you want to work at a place where you will make an impact on developing ING Wholesale Banking’s (WBs) strategic applications, where we have built proper Engineering culture, and where we believe that the sky is the limit to where we can be in the future, please read on.

Your work environment and role

The ambition of ING is to deliver one combined value proposition to the customers, by operating one organisation, one set of systems and one Agile Way of Working. A shared ownership for the IT platform and one integrated IT backlog have been identified as key enablers for this ambitious target. The IT Area Lead has a key role in making this happen and in designing and executing a successful IT strategy.

We have 3 IT Area Lead vacancies in the ‘Client Servicing, Data Management, Cross-Product Tooling & Know Your Customer’ organisation (NL positions):
Cross-border positions will require to divide working time between Amsterdam and Romania or India, working abroad for a part of the working week.

Your role:

  • IT Custodianship of our (strategic) WB applications with a view to keeping IT Risk down
  • Predictable delivery of our software by Squads in your area where we live up to our promises with respect to quality, timelines and features
  • Reliable operation of IT assets where KPIs for Incidents are met and SLAs are lived up to
  • Stakeholder management and contributing to QBRs of your area
  • Providing technical leadership, and growing craftsmanship on the part of IT Chapters in your area with an emphasis on
    - Agile customer-centric software development
    - Analytics and metrics of customer behavior
    - People-oriented management and growth of Chapter leads and technical people
    - High quality recruitment process
    - Reduction of Infra costs through the move to IPC
    - Proper budget control
    - Automated testing and continuous delivery
  • Close integration of our efforts with TPA with respect to both contributing to it as well as consumption
  • Optimizing the setup of what we build off-shore to ensure we are able to iterate faster. Primary locations are ING Tech Romania and SSI-partners in India

As the IT area lead

You will work in the dynamic and challenging environment of the IT organisation of WB Tech. ‘Client Servicing, Data Management, Cross-Product Tooling & Know Your Customer’ supplies products and services that are in principle cross-Tribe and are used by large parts of Wholesale Banking and sometimes the entire bank.

There are three parts identified:

  • Bank Wide Operations (BWO) and Chief Data Management Office (CDMO)
  • Cross-Product Tooling, with the IT areas Integration and Vantage/GRID
  • Wholesale Data Management, with the IT areas Data Integration Layer (DIL) and Management Information and Business Intelligence (MIBI)

We operate according to a Scrum Agile development process and strongly believe in:

  • BusDevOps and speaking in one voice with our business colleagues
  • Eliminating waste and validating our product development with actual customer needs
  • Stellar reliability, security and high quality of what we provide to our customers is a distinguishing competitive advantage we cannot compromise on
  • Hiring and retaining great sociable A+ Engineers and giving them freedom to pursue quality software development with proper attention to continuous delivery. This is key to our productivity and happiness

Your key responsibilities

1. Creating and ensuring the 'new' culture and one Agile Way of Working
Responsible for effective collaboration and for one Agile Way of Working in cross-border areas and as part of the tribes:

  • Ensures proper implementation of One Agile Way of Working across the IT Area
  • Acts as an ambassador for culture change and serves as a role model in terms of the new way of working: from 'an organisation talking' to 'an organisation doing'
  • Stimulates cross-border interaction between and alignment across people, tribes, squads, areas and chapters
  • Drives cross-cultural collaboration by creating awareness and understanding, leveraging diversity
  • Creates an atmosphere in which everyone feels appreciated and heard

2. Developing craftsmanship of everyone working in the IT domain cross-border
Management responsibility for several Chapter Leads. Also responsible for ensuring overall IT maturity and for developing craftsmanship of the employees working in the IT Area:

  • Encourages Chapter Leads to continuously develop their capabilities and competencies to remain up-to-market in their field at all times
  • Oversees overall IT maturity in chapters and drives continuous craftsmanship development in the IT Area across countries

3. Designing and executing the IT strategy
Responsible for:

  • Defining and implementing the IT strategy with proper IT Landscape for the IT Area in line with INGs IT strategy in order to realize the purposes of the Tribes
  • Identifying and adopting applicable changes in the market with regards to innovation, time to market, etc. for the IT Area
  • Ensuring a safe and compliant bank from an IT perspective (IT custodianship)
  • Delivery responsibility and responsibility for IT-related decisions within the IT Area
  • Defining and implementing vendor and sourcing strategy

We look for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

Proven track record and technical skills

  • Master of Science in Computer Science or an equivalent field
  • You are genuinely interested in and understand business and how our customers use our products. You stay up-to-day on how the business is changing and are able to think together with our business colleagues about how best to evolve our proposition
  • While not mandatory knowledge of our business areas is a big nice-to-have
  • You are passionate about growing and developing technical people
  • You possess excellent verbal and written communication and presentation skills
  • You love technology and naturally stay up-to-date on relevant new developments
  • Existing experience in line management of teams responsible for high criticality applications
  • Proven track record of past Engineering experience, preferably in creating high scalability mission-critical applications
  • You value a multi-cultured environment where English is the working language and you easily get on with people from different cultural backgrounds
  • Excellent analytical skills
  • Being inspiring and exude energy and passion
  • Having the ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs and situations
  • Having keen IT market focus: passion for major trends in the way of working including, for example, Lean IT, continuous delivery, cloud processes, etc.
  • Having excellent problem-solving skills and passion for and the ability to redesigning processes that would otherwise pose an impediment to the organisation; have the ability to structure issues and make major problems surmountable
  • Having a strong organisational sensitivity and the ability to understand and take into account the underlying issues, opportunities and dynamics of the cross-border organisation
  • Being focused on collaboration: have the ability to set aside own 'ego' in the interests of achieving the best results; helping others to be successful
  • Being able to achieve optimum results by empowering teams and giving them responsibility, while 'provoking' them, challenging them and keeping them on the ball
  • Basing management on facts and data (both in day-to-day management and in determining strategic direction)
  • Having a continuous improvement mind-set

What we offer

  • 36/40 hours
  • Job scale 10/11/12/13

Extra informatie

Fulltime (ervaren)

Amsterdam | Noord-Holland | ICT / IT / Programmeur | Fulltime (ervaren)

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