Service Manager bij ING in Amsterdam

Wat ga je doen?

For ING, we're looking for a Service Manager to join the COO Tech & Transformation Service Management team, which supports Wholesale Banking Tech NL services in an international environment. You act as a trusted advisor on service and contract management, representing the service delivery organisation towards its consumers, as well as the consumer towards its providers. You make sure services are consumed and managed correctly, meet their contractual obligations and deliver value.

This is a coordinating and managing role rather than owning specific services. You support the definition of services in the Service Catalogue, oversee contracts from initiation to renewal or termination, and monitor provider and vendor performance against SLAs and KPIs. You work with Risk, Finance, Legal, Compliance and Procurement to ensure contracts and services comply with regulations such as DORA and guidance from the ECB and EBA. You produce risk profiling forms, Statements of Service, Intra-Entity Service Agreements, KPI reporting and Service Review meetings, support audits, and report on performance and risks to senior stakeholders.

This role is heavy on stakeholder management: you work daily with IT Leads, Country Managers, Chapter Leads and colleagues abroad across the 7-8 Tech domains of Wholesale Banking Tech. You work closely with Service Managers in the ING Hub. The role is based in Amsterdam, with a minimum of 2 office days per week (HBP/Cedar). This is a replacement role, with expected extension until at least June 2027.

Wat wij bieden

• Gross monthly salary of €6,000 to €10,389 (depending on experience)
• An interesting orchestration role within Wholesale Banking Tech at ING
• International environment with many senior stakeholders
• Chance of extension until at least June 2027
• Discretionary annual bonus and optional collective health insurance

Solliciteren

Are you the perfect candidate for this Service Manager at ING vacancy and do you meet the requirements? Then click the "Apply now!" button and we'll get in touch with you as soon as possible!

Extra informatie

Status

Open

Opleidingsniveaus

HBO

Plaats

Amsterdam

Werkuren per week

36

Dienstverbanden

Fulltime (ervaren), Tijdelijke fulltime baan

Salarisindicatie

Tussen €6.500 en €10.000 Per maand

Verantwoordelijk voor

As a Service Manager, you support Wholesale Banking Tech services in an international environment and act as a trusted advisor on service and contract management.

Gepubliceerd op

05-10-2026