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Customer Journey Expert: Global KYC Business Analyst Name Screening in Rotterdam

Job... The Global Know Your Customer (KYC) organisation is a new organisation within the COO domain. Their purpose is “Enabling people and organisations to use our banking services by ensuring a compliant and...


Job Description

The Global Know Your Customer (KYC) organisation is a new organisation within the COO domain. Their purpose is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.” Through an innovative and transformational approach, financial crimes, such as tax evasion and terrorist financing, are prevented or detected on a global scope. The Global KYC organisation consists of a Centre of Expertise, the Delivery Tribe and KYC Operations.

By integrating all KYC related capabilities into one functionally steered organisation, the global implementation and standardisation of the Global KYC Digital Service Platform is supported.

This Platform consists of processes, enhanced controls, shared solutions and optimised operations processing across all of the business lines. The Platform helps us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

Currently we are looking to fill a number of positions in the Global KYC Delivery Tribe. The Global KYC organisation is a 1st line department providing the ING business and functions with guidance, standardised solutions in the area of various KYC related regulations (on process, control, and digital solutions, etc.) as well as support to realize operational excellence.

Within this new fast growing agile organisation you will be part of an exciting journey towards truly global standardisation within the domain of KYC. The organisation will grow in 2019 to 22 squads delivering all aspects of KYC through a Digital Platform approach. You will be involved with the development of state of the art solutions on socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

The Tribe consists of squads, which are built from high-performing teams consisting of 5 to 9 people. Squads are self-steering, autonomous, multi-disciplinary (BusDevOps, or a subset of these disciplines) teams with a fixed mission and purpose and take the full responsibility and ownership of end-to-end processes. Team members are 100% dedicated to the squad and have preferably all required expertise to deliver their purpose. Squads prioritise their delivery via a backlog.

The Business Analyst (BA) is a role within a squad. The BA plays an important role in the squad on the cooperation between the business and IT part of the squad.  The squads are organised around  4 focus areas which together we call the Digital Service Platform:

  • Monitoring by which we aim to analyse ING’s customer transactions for suspicious activity worldwide;
  • Screening by which we check transactions for suspicious behaviour prior to executing them;
    • Screening area consists of 4 sub areas. These are
      • Name Screening
      • Pre Transaction Screening
      • Adverse Media Screening
      • Central List Management
  • Customer due diligence for natural persons where we screen and manage the risk profile of ING’s  private individual customers;
  • Customer due diligence for companies where we screen and manage the risk profile of ING’s  business customers.

We are looking for a number of business analyst for Name Screening.

As a  BA  you take an active role in the refinement of the user stories. You support the Product Owner (PO) and squad with your Name Screening application and KYC process knowledge, ensuring compliancy by design. You refine the roadmap and guarantees that the business requirements and non-functional requirements are translated to the IT Solution requirements.

Particularly for Name Screening, we are looking for Analysts with a track record in successfully transforming complex KYC requests into simple and concise demands. Moreover, we look for BA’s that are able to work within a multidisciplinary team in a fast-moving, challenging environment. Experience in the customer journeys of Client Onboarding and/or Client Maintenance and process and IT solution implementation is a must.

As Business Analyst (BA):

  • You refine the backlog to support the PO of the squad, building focused simple solutions for complex problems;
  • You play an active role in the refinement of user stories to ensure user story feasibility, applying your business and Fircosoft Trust (a component for FircoSoft) knowledge;
  • You have knowledge on the fuzzy matching algorithms and its application offered within the FircoSoft Trust suite.
  • You translate regulatory requirements in functional designs, ensuring compliancy by design;
  • You design a solution approach of the stories, together with the Lead Systems Architects within the squad;
  • You create and maintain the process flow of the application, together with the Squad;
  • You play an active role in the incident and problem process, together with the Squad;
  • You ensure that the end-consumer’s experience as well as compliance is recognized by the Squads;
  • You build the bridge between business and IT.

Key responsibilities

As Business Analyst (BA):

  • You refine the stories for the Squad that are aligned with the owner’s objectives of the product and process;
  • You refine the stories to have it written in a straightforward and executional way to optimize velocity in the teams;
  • You take the bigger picture into account and look beyond your own Squad;
  • You make sure your work is always on time for the Squad;
  • You analyse business requirements for the development of products and services in the KYC scope and play a supporting role in the Quarterly Business Rreview (QBR);
  • You are able to simplify solutions and processes and tell the story clearly to various international stakeholders;
  • You work with colleagues from the Global KYC Centre of Expertise to ensure all solutions and processes are compliant and fit-for-purpose;
  • You apply your experience in marketing, strategic road mapping and adhering to target audiences in the fast-changing context of digital transformation;
  • You contribute to the ING One Agile Way of Working and safeguard the Orange Code;
  • You ensure compliance with ING’s policies and standards;
  • You can be appointed as delegate IT asset and/or data owner for IT assets and data in scope;
  • You stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters, FO organisations, Local KYC activities and Service organisations;
  • You give and ask for constructive feedback.

We are looking for:

An inspiring, energetic & approachable Business Analyst (BA) , displaying the following behaviours:

  • A proactive, can-do, no surprises and positive mind-set;
  • Strong analytical skills and data driven;
  • Expertize and/or experience with FircoSoft Trust is a plus;
  • Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (Screening), Client Onboarding, Client Maintenance, AML or Compliance;
  • Experience with defining end to end processes
  • Experience and affinity with working together in IT and solution-build driven teams;
  • The ability to facilitate decision-making to drive complex design issues to a conclusion;
  • Strong organisational sensitivity and Stakeholder management; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests;
  • Strong focus on understanding the regulatory and business requirements and supportive facts and data to build the target operating model design in line with INGs ambitions;
  • Agility to adjust the approach if required;
  • The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;
  • The ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs, cultures and situations;
  • Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.

Proven track record and technical skills:

  • Master or bachelor degree;
  • Minimal 3-10 years of working experience as a Business Analyst/Process Manager (depending on role specification and related seniority level);
  • Minimal 4 years of working experience with Screening, Financial Economic Crime, Anti Money Laundering or Compliance;
  • You have proven experience in translating regulatory requirements into functional designs and/or processes;
  • You have experience with implementing tooling or processes in different countries
  • A personality and capabilities to optimally function within an Agile environment;
  • Natural analyst and voice of reason;
  • Strong analytical skills;
  • Experience/affinity with innovation and IT;
  • Experience in guiding and realizing regulatory change;
  • Strong communicative, networking and influencing skills;
  • Proven experience in large consultancy initiatives with high impact;
  • Fluent in English speaking and writing.

To apply please click the following link.

For more information please contact Alicja Gador ()

Extra informatie

Fulltime (ervaren)

Rotterdam | ICT / IT / Programmeur | Fulltime (ervaren)

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