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Technical Support Agent (m/f/d) in Maastricht

As a Technical Support Agent (m/f/d) you help customers solve all their issues with their computers. Comprehensibly and quickly. In most cases, that boils down to coaching customers who are roadblocked due to a lack of understanding of product features. What did they miss? And how can they enjoy their product’s full potential?

What are you going to do:

Among others, your main responsibilities as Technical Support Agent (m/f/d) are: 

  • Managing customer satisfaction by solving the customers' inquiries
  • Assessing how an issue affects the customer and estimate their level of technical knowledge
  • It is necessary that you can think beyond the technical issue at hand, for example by adopting a customer perspective and transcending from a troubleshooter into a trusted advisor

An example? How about a dual display laptop that boasts an E ink screen that transforms into a customizable, multilanguage keyboard, digital paper for taking notes/sketching, and e-reader? Different is better! But despite all the clever technology that powers our client's products, sometimes customers are faced with challenges they can’t easily overcome themselves. This is when you as Technical Support Agent (m/f/d) swoop in to save the day.

 

What we offer:

  • A forward-thinking job experience in an international company
  • Regular working hours from Monday till Friday, 9:00-17:00
  • Growth and development possibilities
  • A passion and appreciation for technology

What we ask:

  • Minimum hbo level or equivalent ability
  • Advanced hardware and software knowledge
  • Fluency in Italian or French and good English skills
  • At least 1 year of experience as Technical Support/Technical Helpdesk

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

If you have any questions feel free to contact me under l.zorzi@youngcapital.nl or dial +31 6 12427831. 

 

Update COVID-19: In order to prevent the spread of the coronavirus, we cannot continue with the incoming applications at the moment. You are still welcome to apply - we will contact you again as soon as the situation changes.

Status
Inactief
Education Level
HBO, MBO, Universiteit
Location
Maastricht
Working hours per week
32 - 40
Type of Contract
Fulltime (startersfunctie), Fulltime (ervaren)
Salary indication
€9,54 per uur
Responsible for
Primarily responsible for helping customers solve their issues with their computer

Maastricht | ICT / IT / Programmeur | Callcenter / Customer Service | Callcenter medewerker | Helpdesk medewerker | Fulltime (startersfunctie) | Fulltime (ervaren) | HBO | MBO | Universiteit

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