Senior IT Ops Engineer in Leeuwarden

Senior IT Ops Engineer

For our CIM (Customer Information Management) teams we are looking for a creative, passionate, experienced IT Ops engineer.

CIM is responsible for the customer data of ING and the corresponding processes such as becoming a customer, managing customer data, including processes for accomplishing KYC (know your customer) such as FATCA, FEC and CRS.

The DevOps teams within ING Bank uses the Scrum methodology and Continuous Delivery Engineering practices. Not only does ING Bank lead the line for IT innovations, but also in the way of working for developing, building and testing of applications. This also applies to the process of managing and decommissioning applications. With these methods we can continuously offer our customers the most optimal services, and at the same time build our leading position in the market.

You will be working in a multidisciplinary team which has the responsibility for the 7 * 24 hour operational stability and availability of our applications on the D-T-A-P environment. We deliver full stack solutions, using state of the art technologies.

Do you recognize yourself in the following?

You are an engineer in heart and always keep yourself aware of new technologies and developments in the field. You are a real team player, and together with your squad you always strife to deliver upon promise. 

You are continuously seeking creative solutions to automate your own regular tasks as much as possible. Your deep knowledge of the stack and (bash)scripting allow you effectively get insight in the actual state of the stack and the application, and to implement improvents regarding performance, reliability and security. Your knowledge and experience also allow you to identify and trace problems and incidents through the whole stack and in the network

You feel responsible, as part of your squad, for the performance and availability of the application of your squad, you pro-actively seek and propose improvements of the application from your Ops responsibility/

Furthermore you agree to the values of ING, and you find it normal to act upon them in your daily work. Just like every ING employee you are willing to  take the bankers oath. For more information see http://www.ing.jobs/Nederland/Over-ING/Ook-dit-is-ING/ING-Waarden.htm.

Your main tasks will be   

• You coordinate and regulate the installation, stability and monitoring of (D) -T-A-P environments.
• You give advice on and implement life cycle management activities.
• You ensure an efficient and effective handling incident -, configuration -, change management within your team

• You actively participate in the Scrum process and in Continuous Delivery Engineering Practices. You will play a positive role with your DevOps team growing the experience and knowledge within your team.
• You actively participate in a Chapter.

Technical experience/capabilities

• Good Knowledge of Linux environments (Red Hat), bash scripting etc.
• Knowledge of Apache/tomcat.
• Knowledge of and experience with Java (web) applications.
• Knowledge of and experience with automated test tooling (LoadRunner, Gatlin, RIT)
• Knowledge of and/or experience with Tibco.
• Knowledge of and experience with the network stack (HTTP(S), SSL, TCP/IP)
• Experience with continuous deployment and continuous delivery using tools such as Jenkins, Nolio, Maven, Git, Artifactory, Docker and Ansible.
• Capacity/Availability Monitoring, knowledge of well-known tools in this area (ElasticSearch, Logstash, Kibana, Graphite, Grafana).
• You handle application risk controls in an efficient way, proactively contributing to prevent security and operational risks.
• You enforce that the right levels of Confidentiality, Integrity and Availability of the application are preserved.
• Able to work under pressure, willing to be on stand-by outside of office hours.
• Experience with the agile / SCRUM way of working.
• Also, you are fluent in Dutch and English, both spoken and in writing.

Competencies – Mind set & Behavior

• Pro-active, willing to take responsibility
• Analytic with translation to action plans
• Knowledge of developments in the market IT, CD e.g.
• Stands for quality
• Stands for Sprint commitment
• Drive to innovate
• Flexible
• Able to communicate in an open way, giving feedback and helping your colleagues to improve in both technical and personal perspective.

The working location is Leeuwarden, but you must be prepared to incidentally travel to Amsterdam.